I booked my stay in hotels.com and prepaid with them. When I checked in, the front desk tried a few times to get me to pay even though I prepaid. They wanted me to call hotels.com to work out why the payment wasn't showing up.
When I booked the hotel, hotels.com showed that they had a EV charger and offered free breakfast. Both of those were lies. There is an EV charger in the area, NOT at the hotel. And they wanted $10 for a bagel.
They also have a "store" which advertises that you can get food, toiletries, and more..... They only have chips and candy bars.
In the room, the the only buttons that work on the TV remote are: power, volume, and channel. That's it. Literally no other buttons work. Water pressure on the shower was so low, I could have washed my hair faster in the sink.
This hotel promised so much and delivered on basically nothing. I would never stay here again and am considering avoiding Hilton's all together.