2/10 Mediocre
17 de marzo de 2025
Very Poor and Horrible Experience
Upon taking my wife to TC for her birthday, the ads of this hotel through Hotels.com looked very nice. Upon arriving and checking in at 5, with their check in time at 3pm, we navigated to our room, opened the door and it they were still cleaning the room. I returned to speak with the Hotel manager at that time, he offered us an upgrade to a king with a Jacuzzi tub. I accepted. Upon entering that room, (Room 206) it was clean. When settling in, we noticed the fan in the bathroom did not work and black mold spots all over the ceiling of the shower area and sink was backing up and would not drain. When sleeping, it was difficult to get a decent night's sleep as the flood lights shined in above the closed curtains and into the room. The bed was stiff, sheets and a very thin comforter. The in wall AC/Heater had a consistent noise which kept us up as well. You can hear other people very easily through the walls and whenever people were using the stairs outside, we could feel the room shake. Upon checking out at 10:30 on March 16th, it was snowing and the steel staircase was not salted. I slipped and fell down 6 steps scraping up 3 areas of the body falling to the ground due to ice and slippery stairs. I informed the front desk of these concerns and hope they will make this right for us. This was a weekend stay to make my wife's birthday a memorable one, unfortunately a horrible experience with our lodging.
Nick
Nick, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
