I arrived at the hotel, very tired after a long flight, and was met by a huge amount of people, and no clarity on what was going on. I waited for 10 minutes before being told I had to take a ticket to check in, and online check in didn't recognise my code. There was only 2 staff, 1 doing business customers and the other general. It took over 30 minutes for my number to come up, and literally 2 minutes to book us in.
There was a lady circling around with a laptop, but didn't seem to be able to help us, just got told to wait for my number.
Honestly, this is probably the worst check in experience I've ever had at a hotel.
However, I do need to balance this out, the room on the top floor had an amazing view, the room was clean the beds were lovely, and I love the fact they celebrate Finlands amazing water quality by giving you glasses and telling you to help yourself.
The breakfast was very good indeed, huge selection, and while they have an odd quota system, I could understand why, it was very busy. They also have a good selection of gluten free options !!
Later when I checked out they allowed me to store the bags for a while, which was appreciated.
Honest advice, as a visitor who has no idea about the ticket, you really need to advise up front. Equally, would be less stressful if we knew how long the wait was !!