Don’t book this property! After I booked it from Expedia, it took me more than 2 hours to deal with their pre-checkin process which has 7 steps including entering your name, address. Uploading your drivers license and pre-authorization of security deposit.
I would not complain these 7 steps since their check-in is contactless. It means you would check in by yourself.
The problem was their system didn’t work and it didn’t work with any of my credit cards(visa, master, american express nor discover), so I had to contact their support team. They sent me a link and it didn’t work either. So at the end, I had to tell them my credit card information and they manually authorized it. It took them almost one hour to finish.
Unfortunately, this was not the end. Every day before I check in, I receive an email and text message saying I had not finished my pre-checkin. The link in the mail and text message redirected me to their payment page which still didn’t work. So I had to contact their support to see whether my reservation was still valid.
Because of this, i didn’t receive check-in instruction before my check-in time, I had to contact their support to get the instructions.
If the reservation was cancellable, I would have done it the next day!