Hotel Universel

Hotel Universel is acceptable overall albeit do not expect something more. Rooms are regular, and beds ok. The location is great, near to Downtown, close to shopping malls, cafeterias and restaurants. The neighbourhood is nice and quiet, even for being so close to a University. The staff at the hotel is quite rude, not even a "hello", "welcome" nor "goodbye". The only nice person was the maid. For me, that was very disappointing, even worse considering that Canadian people are suppose to be very gentle and polite people this was totally unexpected. If that is OK with you, Hotel Universel is ok.

Good little hotel for a few days vacation/family getaway. Clean and safe. Front desk receptionist was not very friendly though. Left a sour taste in my mouth actually!

How is it legal that the hotels (not only this one, but many others as well) are permitted not only to charge the guest’s credit card for the room but, on the top of it, to also block up to $100 to $200 (sometimes per night) as a “no smoking or room damage guarantee”. If someone is on a week long road trip staying only 1 or 2 nights at each hotel, such policy would result in between $1000 to $2000 or even more blocked on the card. I find this policy to be insulting insulting. It feels as hotels treat me not as their guest but rather as a thief and a priori dishonest person. This was not made me happy to stay in this hotel.

The depiction of the pool is decieving, it is actually quite small and if there is more than four people in the pool there is no way to do laps. There is balconies on the hotel, however you cannot access it from your room, you have to go through the lobby to exit. The room was nice, clean and comfortable.

Excellent service. So accommodating. I don’t speak a word of French but I felt welcomed and respected. I would recommend it to my friends and family. Near the Laval Univeristy and other amenities.

Manque d’entretien dans la chambre. Des cheveux sur les lits. Je ne sais pas si c’est la COVID 19, mais le ménage est décevant.

Very dirty hotel No cleaning very bad room service

Staff wasn’t friendly. They were rude and not very helpful.

Le service de nettoyage est lent. Il manquait des serviettes et du papier de toilettes. Dans la kitchenette, il manquait des ustensils et lorsque nous en avons demande, ils etaient en plastique et il a fallu que nous les montions dans notre chambre. Les lits n'etaient pas tres confortables et les draps ont ete changes 3 jours apres et il fallait que nous le demandions. Il n' y avait pas de serviettes a la piscine. Il fallait utiliser celles de la chambre.

The place was needlessly expensive for what it offered. The shower curtain rod in the washroom was broken and barely put in place. The hooks were broken as well. The AC was too noisy. I am not one to complain but what they charged they didnt match with the offering.