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HOTEL PUERTA CHICHEN

3.0 star property
Tinum hotel with spa and outdoor pool

Choose dates to view prices

HOTEL PUERTA CHICHEN, nestled in a national park, offers a serene retreat with daily manager's reception and soothing spa treatments. Unwind by the outdoor pool or treat yourself to a full breakfast and evening cocktail at the bar. The helpful staff has left lasting impressions on previous guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Steam room
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Meeting room

Feel at home (6)

  • Television
  • Garden
  • Daily housekeeping
  • Premium bedding
  • Free parking nearby
  • Outdoor swimming pools
The current price is $70
$84 total
includes taxes & fees
May 12 - May 13

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, City View

Standard Room, City View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, City View

9.0 out of 10
Wonderful
(6 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Deluxe Room, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, Pool View

  • Sleeps 4
  • 1 Double Bed

Deluxe Room, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

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9.8 out of 10, Exceptional, 130 reviews
The price is $137
$165 total
includes taxes & fees
May 12 - May 13
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About the neighborhood

Map
Calle 15 A Km 117 No. 30 X 20, Tinum, Yucatan, 97757

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 17 min walk - 1.5 km
  • Red House (El Chichanchob) - 3 min drive - 2.2 km
  • Pyramid of Kukulkan - 6 min drive - 2.2 km
  • Court of the Thousand Columns - 6 min drive - 2.2 km
  • El Caracol - 7 min drive - 6.0 km

Getting around

  • Mérida International Airport (MID) - 99 min drive

Restaurants

  • ‪Pueblo Maya - ‬1 min walk
  • ‪Taco Maya - ‬2 min drive
  • ‪La Palapa - ‬11 min walk
  • ‪Hacienda Xaybe'h D'Camara - ‬6 min walk
  • ‪sac be h - ‬19 min walk

About this property

HOTEL PUERTA CHICHEN

HOTEL PUERTA CHICHEN is a great choice for a stay in Tinum. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge, and a steam room are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 48 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free offsite parking within 10 ft
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

What to do

  • Ecotours

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • Garden
  • An outdoor pool
  • Full-service spa
  • Steam room
  • Banquet hall

Room amenities

Be entertained

  • 39-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Towels

Stay connected

  • Laptop-friendly workspace

More

  • Daily housekeeping

Special features

Spa

The onsite spa has couples treatment room(s). Services include massages.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 10 for adults and MXN 10 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Also known as

HOTEL PUERTA CHICHEN Hotel

HOTEL PUERTA CHICHEN Tinum

HOTEL PUERTA CHICHEN Hotel Tinum

Frequently asked questions

Does HOTEL PUERTA CHICHEN offer free cancellation for a full refund?

Yes, HOTEL PUERTA CHICHEN does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at HOTEL PUERTA CHICHEN?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at HOTEL PUERTA CHICHEN?

Sorry, pets aren't allowed.

Is parking offered on site at HOTEL PUERTA CHICHEN?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at HOTEL PUERTA CHICHEN?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at HOTEL PUERTA CHICHEN and nearby?

Onsite recreation at HOTEL PUERTA CHICHEN includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. HOTEL PUERTA CHICHEN also has a steam room and spa services, as well as a garden.

Are there restaurants at or near HOTEL PUERTA CHICHEN?

Yes, there's an onsite restaurant.

What's the area around HOTEL PUERTA CHICHEN like?

HOTEL PUERTA CHICHEN is a short 17-minute walk from Pre-Hispanic City of Chichen-Itza and 11 minutes' walk from Ball Courts.

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Reviews

HOTEL PUERTA CHICHEN Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Amenities

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was good and reasonable temperature, and a lovely feature in a beautiful huge garden. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Food
Breakfast
Lobby
Restaurant
Shower
Buffets
Wifi

Reviews

Verified

8/10 Very good

The staff were helpful and welcoming. The restaurant was good. The room was basic but comfortable.
Lisa, 1-night trip
Verified

10/10 Exceptional

Staff were very helpful and room was good
Nitesh, 2-night trip
Verified

10/10 Exceptional

It was very clean, quiet and peaceful.
Miguel, 1-night trip
Verified

10/10 Exceptional

This hotel was perfect for our visit to Chien Itza. They were very helpful in organizing a guide. The rooms are lovely and clean . The garden is very nice with a lovely pool that the kids especially appreciated. I would absolutely recommend this hotel.
Sebastien, 1-night trip
Verified

10/10 Exceptional

Nice staff. Clean rooms an
George, 1-night trip
Verified

10/10 Exceptional

Friendly staff and great tourists guide guy
Wendy, 1-night trip
Verified

6/10 Good

Beds were hard and you could hear children crying next door. Otherwise it was nice.
Shelly, 1-night trip
Verified

10/10 Exceptional

Clean room. Hot water. Noiseless, working AC!
Norma, 1-night trip
Verified

8/10 Very good

Great place to stop for one night before heading early in the morning to Chichen Itzá.
Monica, 1-night trip
Verified

10/10 Exceptional

Lovely little place to spend the night before spending the day in Chichen Itza
Hal, 1-night trip
Verified

10/10 Exceptional

We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.
julian, 1-night trip
Verified

10/10 Exceptional

The best Hotel

The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.
David, 2-night trip
Verified

10/10 Exceptional

Stay here.

Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food.
John p, 1-night trip
Verified

10/10 Exceptional

Nice hotel in walking distance to the chichen Itzá

This is a very nice and beautiful hotel. Wi-Fi at the room, hot water in the shower and good food. Some staff speak English and are very service minded. Close to the chichen Itzá area, walking distance.
Marianne, 1-night trip
Verified

8/10 Very good

Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.
Martin, 3-night trip
Verified

10/10 Exceptional

The room was very clean. The employees were very helpful and courteous.
Monalis, 1-night trip
Verified

10/10 Exceptional

The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Esther, 1-night trip
Verified

10/10 Exceptional

Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Andrew, 2-night trip
Verified

10/10 Exceptional

Great hotel

We stayed here so we were close to Chichen Itza for an early morning tour. It was clean ,comfortable and the staff were great. We ate dinner and breakfast there and both meals were delicious. The pool and grounds were lovely. The wifi was only in the public areas. Would recommend if you are visiting Chichen Itza
Chloe, 1-night trip
Verified

6/10 Good

Location right next to the temple. However, it's a transient town (plan to have dinner at the hotel in the evening because it's difficult to find something interesting outside at 07pm). No internet in the rooms. Kind staff.
Bouayad, 1-night trip
Verified

10/10 Exceptional

This is a great option if you intend to visit Chichen Itza or any other destination close to the hotel like: Valladolid, Ek-Balam, or Water Holes (Cenotes). The rooms are clean and the facilities are new and well-maintained. More important the clerks are really kind and the ladies and gentlemen attending the restaurant are really kind and responsive to your requirements. The food is good the same as the buffet. It has been recently refurbished so the facilities are new and comfortable. I would definitely come back to this hotel, thank you for your kind considerations.
Jorge, 2-night trip
Verified

10/10 Exceptional

A convenient place to stay

Stayed here for 2 nights so we could visit Chichen Itza. The staff were very friendly and the room was comfortable. Super close to chichen Itza was perfect for visiting it in the morning and returning for the light show in the evening. Garden room was relatively quiet even though the hotel is right on the main road. Spent the afternoon relaxing in the pool. Bathroom was ok but in need of some maintenance (shower head needs clearing or replacing and sink is leaking). Food was fair. Dinner portions were big but not always that flavoursome. Breakfast was ok too.
Lowell, 2-night trip
Verified

8/10 Very good

Nice stay

We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.
Alice, 1-night trip
Verified

10/10 Exceptional

Everything was great. Just don't flush toilet paper down the toilet. The translation makes it sound like it was for feminine hygiene products but it also means toilet paper. If you flush any paper down it will clog the toilets.
Michael, 1-night trip
Verified

6/10 Good

Good location for one night to visit chichen itza

The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay
Kelly, 1-night trip