2/10 Mediocre
10 de julio de 2024
Disgusting and disappointing
I have never been so disappointed, disgusted, and upset while I am in vacations, specially with my fam. This place IT’S NOT a hotel. There is not office or personal available in the property to be able to resolve or answer any issues. The restroom was disgusting, shower dirty with a stain curtains, sink was clogged and furniture damaged and not hot water available Dust on top of the beds a walls, fridge dirty, holes on the wall and the AC never cooled down the room. Parking spaces if you are lucky you’ll get one pero room if you are lucky if not you’ll have to do what I did park at the airport and take an Uber bc there where nothing available for us the second night. When communicate with HOTEL .com they where not able to help me at all nor able to communicate with someone at the rental place. It was a situation that I will never! Ever! Live again.I couldn’t wait to be back home … I am 100% sure this place it’s out of city codes.
Btw the rental claimed in an email that they called me and couldn’t get to me, they called me once I answer they didn’t talk, hang up and that’s it! They don’t care as well Hotel .com will have no control or care for your booking.
Jackeline
Jackeline, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com