The hotel claims four stars, not sure what that is based on (there are no amenities such as pool, gym etc.). The staff is very friendly but could use some more training. Let me explain., We arrived by car and made our way to the hotel which is smack in the southern part of the old town of Nuernberg. I only discovered at the hotel that a message had been sent to me (email) the afternoon before our arrival that due to construction the GPS would give us the wrong directions, and one had to input a different address. That being said, we managed but the communication could possibly have been more timely. We used the valet service of the hotel after unloading our luggage in a side street next to the hotel. Subsequently, while sipping a libation on the small terrace in front of the hotel, I overheard three staff members discussing who should park the car of the next guest who had arrived after us, as two of them had been drinking. One, I laud them for debating this as it indicates a sense of responsibility, two, I would not discuss that in front of guests and just assume they don't understand German. Anyway, location is great, everything walkable, room was very small, bathroom had a few hairs, view was of the building next door, breakfast was good. The elevator is geriatric and tiny.