The Hotel Fraye has a lot going for it. The location is excellent—close to everything you’d want to do in Nashville—and the property itself is stunning, new, and very comfortable. The design feels fresh and upscale, which makes for a great first impression.
That said, there were a few downsides that kept the experience from being perfect. The front desk staff wasn’t very attentive; on our second morning, we had to wait about five minutes before anyone came to help us. In our room, the cabinet door that should have covered the fridge was missing, which made the space feel a little unfinished. The on-site restaurants all closed at 10 p.m., no room service was offered, and I was surprised to be charged for a late checkout as a Hilton Honors member—something I didn’t agree with.
Overall, it’s a beautiful, comfortable hotel in a prime spot, but the service and amenities could use some fine-tuning to match the level of the property itself.