In the heart of the city, Hotel Costaustralis offers a warm welcome with a breakfast buffet, coffee shop/cafe, and dry cleaning/laundry services. With in-room WiFi, unwind at the bar or take advantage of 24-hour business center and free bicycle rentals. Guests rave about the helpful staff and perfect location.
When visiting Natales, Hotel Costaustralis is a great choice to consider. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.
At a glance
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Hotel size
110 rooms
Arranged over 4 floors
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Arriving/Leaving
Check-in time starts at 3:00 PM
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
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Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING
Parking
No onsite parking
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Transfers
Airport shuttle*
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Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Water dispenser
Traveling with children
Children stay free (see details)
What to do
Ecotours nearby
Hiking/biking trails nearby
Mountain biking nearby
Sailing nearby
Working away
24-hour business center
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Free bicycle rentals
Facilities
1 building/tower
Built in 1994
Safe-deposit box at front desk
Communal living room
Banquet hall
Accessibility
Wheelchair accessible
Elevator
Wheelchair-accessible registration desk
Front entrance ramp
Closed captioned TV
Well-lit path to entrance
Room amenities
Be entertained
LED television
Premium cable channels
Home comfort
Heating
Sleep well
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
What to enjoy
Heated floors
Freshen up
Private bathroom
Bathtub or shower
Rainfall showerhead
Eco-friendly toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
Free WiFi (speed of 50+ Mbps)
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
Optional extras
Airport shuttle service is offered for an extra charge
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Also known as
Costaustralis
Costaustralis Hotel
Costaustralis Puerto Natales
Hotel Costaustralis
Hotel Costaustralis Puerto Natales
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile
Hotel Costaustralis Natales
Costaustralis Natales
Hotel Costaustralis Puerto Natales
Hotel Costaustralis Hotel
Hotel Costaustralis Natales
Hotel Costaustralis Hotel Natales
Frequently asked questions
Are pets allowed at Hotel Costaustralis?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Costaustralis?
Sorry, there's no onsite parking at Hotel Costaustralis.
Is airport shuttle service offered by Hotel Costaustralis?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Costaustralis?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Hotel Costaustralis?
No, this hotel doesn't have a casino, but Puerto Natales Casino (5-min walk) is nearby.
What is there to do at Hotel Costaustralis and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours.
Are there restaurants at or near Hotel Costaustralis?
Yes, there's an onsite restaurant.
What's the area around Hotel Costaustralis like?
Hotel Costaustralis is located on the boardwalk/promenade, a short 3-minute walk from Costanera and 5 minutes' walk from Puerto Natales Casino. Travelers love the hotel's prime location.
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Reviews
Hotel Costaustralis Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
9.0
Location
8.8
Staff & service
8.6
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was consistently described as delicious, varied, and a highlight of the stay with many guests praising the made-to-order omelettes. (26 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Location
View
Breakfast
Water
Restaurant
Mountain
Towns
Bar
Reviews
Verified
8/10 Very good
Mar 22, 2026
Parking was ok, location excellent, hotel clean and professional
Jeff
Jeff, 1-night trip
Verified
10/10 Exceptional
Apr 22, 2026
A lovely hotel with totally wonderful staff. Really well located near all the restaurants. Only drawback is that breakfast needs a few more options. By Day 5 (you’ll need that many days to properly see the Park and the area), you really need some variation. Perhaps it’s more varied in summer (this was an off-season stay.)
Sowjana
Sowjana, 5-night trip
Verified
10/10 Exceptional
Jan 16, 2026
Clean, beautiful view, great staff
Julie
Julie, 1-night trip
Verified
10/10 Exceptional
Feb 27, 2026
We had a wonderful view of the fjord and the mountains. The staff were great. Rooms were clean. Beds were comfortable.
Michael
Michael, 2-night trip
Verified
10/10 Exceptional
Jan 5, 2026
Very happy about this hotel. From staff to location to rooms everything was top.
Yuriy
Yuriy, 1-night trip
Verified
8/10 Very good
Mar 12, 2026
We had a large suite with direct lake views, although as hotel is on the only main, coast road, it can be quite noisy during the day. Room very nice and can see the other rooms quite a bit smaller.
Food good
Alyson
Alyson, 4-night trip
Verified
8/10 Very good
Dec 20, 2025
Great staff
James
James, 2-night trip
Verified
8/10 Very good
Mar 24, 2026
Rooms were clean and bed/pillows all of good quality. Breakfast started at 5.30am which is perfect for all the early starts with the treks and nearby trips. It’s a shame there are no other facilities to make it feel a little bit more luxury like a pool. View from our window was a construction site so not the best! Disappointing to not know this before staying as i think we would have booked elsewhere as we needed a relaxing day before starting the w trek but found it hard to relax in our room!
HANNAH
HANNAH, 2-night trip
Verified
10/10 Exceptional
Oct 31, 2025
A perfect stay at a perfect hotel!
Great location, staff, facilities. The breakfast was more than wonderful. We are happy to have stayed there.
Elena Ilieva
Elena Ilieva, 3-night trip
Verified
10/10 Exceptional
Dec 8, 2025
The staff were exceptional and very helpful. The hotel has a beautiful view of the mountains and water. There is a wonderful path to walk along the waterfront right across the street. Breakfast had lots of variety and many great restaurants are close by.
Lavina
Lavina, 3-night trip
Verified
6/10 Good
Jan 24, 2026
This hotel is pricey. Even the basic rooms without bay view cost over $225. The view from the rooms facing the bay and the mountains is beautiful! Of course, they are more expensive.
JENNY
JENNY, 1-night trip
Verified
8/10 Very good
Oct 1, 2025
Nice location with great scenery. Helpful and nice staff.
Hong Yeong
Hong Yeong, 1-night trip
Verified
6/10 Good
Jan 1, 2026
I booked this hotel for my husband and son . I expected them to have a beautiful view to the lake. It is an expensive room but the view is to the garbage outside. I am disappointed because I booked the same hotel when they are on their way back from their hike.
Alexander
Alexander, 1-night trip
Verified
8/10 Very good
Nov 25, 2025
Awesome friendly and helpful staff. Could have used a coffee machine and fridge in room and maybe one English channel, even CNN
Staff helped me with arranging a tour! Decent number that sooke english
Doug
Doug, 3-night trip
Verified
10/10 Exceptional
Mar 10, 2025
beautiful hotel - wonderful staff - amazing view
Mark
Mark, 1-night trip
Verified
10/10 Exceptional
Jan 24, 2026
The room was very clean. Had everything we needed. Great shower. The people that work there are amazing. There was always someone who spoke English. They were willing to help. From putting new battery in my luggage scale. To giving directions to ATMS and the main square. Also directions to the best coffee shops in town. The breakfast was better than average. Let use have a late check out without charge. It was a little warm and there was no AC but the window did open and make it tolerable.
Jeanne
Jeanne, 1-night trip
Verified
10/10 Exceptional
Apr 15, 2025
Excellent hotel. Good breakfast.
Juan
Juan, 3-night trip
Verified
10/10 Exceptional
Nov 14, 2023
Beautiful view from the rooms and breakfast area.
william
william, 2-night trip
Verified
10/10 Exceptional
Jan 3, 2024
Very good location and great staff!
Esteban
Esteban, 1-night trip
Verified
10/10 Exceptional
Jan 26, 2025
Lovely hotel
Lovely hotel on the waterfront. Excellent breakfast. Close to restaurants and shops.
Lisa
Lisa, 1-night trip
Verified
10/10 Exceptional
Nov 7, 2024
Very nice hotel with awesome landscaping views!
Alicia
Alicia, 1-night trip
Verified
8/10 Very good
Apr 3, 2024
nice property perfect location
Felicia
Felicia, 1-night trip
Verified
10/10 Exceptional
Mar 17, 2024
Great service and location.
Diego
Diego, 3-night trip
Verified
10/10 Exceptional
Oct 14, 2023
Everyone was so helpful and friendly, great staff, the bedding was very comfortable, close to a lot of restaurants and shopping, enjoyed our stay.
scott
scott, 1-night trip
Verified
10/10 Exceptional
May 8, 2024
Lovely stay in every way. Staff incredibly helpful and kind.