When i arrived at 5pm i was assigned room 230. When i went to the room i found the door propped open with dirty towels and the housekeeping cart in the hall. No housekeepers were around, so i returned to the main desk.
After i explained the issue, the clerk told another staff member to go check another room. There was no apology.
A few minutes later the clerk's phone rang and he then assigned me room 106.
Upon arriving in that room it was obvious that the room was both dirty and in disrepair.
I had a look around and found the microwave had food residue in it, there was mold and dirt on the bathroom floor, and the surfaces had dust, and other dirt on them.
The worst part was the bed. It looked hastily made, and when i pulled back the covers, there were several long black hairs and what looked like crumbs.
(my hair is blonde)
As i had to go meet my son, i reported the issue to the front desk clerk (different guy than the check in) and asked that they change the bedding. I used a pencil to make a small X on a corner of the bottom sheet and the pillow case.
When i returned at 9, my keys did not work. I got new ones.I then checked to see if they had fixed the bed or otherwise cleaned.
As far as i could tell, they changed the bottom sheet and left the rest.My mark remained on the top sheet and the pillow case.
I expressed my annoyance at the front desk and asked when a manager might be in. I was told Monday. (it's Friday now) Again, no apologies for any of the issues.