Horseshoe Tunica Casino and Hotel

Due to inclement weather, several housekeeping employees did not come to work. We waited 5 hours at check in! Due to my booking and paying through a third party they would not adjust my rate. After much discussion, I received a $50 food voucher and they waived the $18 resort fee. The registration employees did the best they could do under the circumstances. This was an epic fail for hotel management!!!! An email or phone call as soon as they became aware of the problem would have allowed guests to make other arrangements. We were only told of the problem when we arrived to check in at 5:15.(Check in time was at 4). When asked how long we would have to wait on a room, we were told they could not give us a time or even estimate how long we would have to wait. Hotel management left the registration employees to deal with tired, frustrated, angry guests with no answers and no authority to fix the problems. This was our first time to visit this property and to say we were disappointed is a huge understatement.

We checked into hotel at 630pm. We were told thst the room wouldn't be ready for a couple of hours. Our roim was finally ready just before midnight. Floor looked like it hadn't been vacuumed. Could was filthy. Carpet had terrible odor.

Always clean and the staff is very friendly ❤️❤️

No

Room was ok could have been cleaner especially with COVID-19.

Friendly as always

The free parking was convenient. The service at check-in was courteous and professional. The room was aesthetically pleasing. But, the only way to close the door was to slam it. Same for everyone else on floor #2. Bathroom had long black hair(s) on the floor. From the bed, I could hear every conversation in the hallway. Thank you

In the midst of The Corona Virus, I expected better! Our Room had cob webs and was extremely dusty, especially around the bed and windows. Those cleanliness stickers on the door are a joke! We had to go purchase bleach spray and wipes to clean the room/bathroom. Caulk was coming off around tub inclosure. It was simply NASTY! We just couldn’t take it anymore and checked out early.... Shame on you Horseshoe Hotel Tunica!!!! This was our first time ever leaving a trip early. We just couldn’t stay another day!

The hotel room was a mixed experience. The cleaning staff had not cleaned the toilet and and the marks in the bottom from earlier 'guest', with the toilet seat up, was a surprise. The stuffed paper in the vent still baffles me. The rest of the room was tidy. The room has very little sound proofing, making for a noisy evening. I am sure this could all be related to training staff after the first closing of the casino due to government health requirements.

Upon waking up to check-out I saw bed bugs in our bed and I took photos. Getting ready to take a shower and noticed the shower/tub was dirty. It had residue from previous guest! From then on I felt itchy and uncomfortable. My boyfriend and I informed the front desk staff and supervisor. The supervisor would not comp our stay and stated someone will have to check behind us. I tried to show photos and she said they wouldn't be valid. So we had to pay for a nasty, dirty room. This is unacceptable and we will never stay at Horseshoe Casino again.