We love this place, but this was our first time getting a "loft" room. Pros and cons, just like anywhere but I would definitely stay here again. This is my 4th time here in the last year or so. Renter warning...this property is on a cliff side and there are A LOT of stairs to go up and down to move about the grounds.
Pro's: The heated pool is absolutely wonderful. It's so nice to swim in, and the views are stunning.
Property grounds are equally beautiful, you should see the place when all the flowers are in bloom, it's incredible.
Front desk staff is always pleasant and easy to work with and happy to see customers.
Shuttle drivers are all great and accommodating.
Cons:
The unit we rented (private owned) was a little rough. Shower floor is soft and cracked and it's on the upper floor.
The windows are thin and outdated.
The heat/fireplace/tv system was VERY difficult to operate; there was a bag of remotes and some were labeled but didn't work. Super frustrating.
The water faucet in the kitchen was broken, so it only had 1 spray setting.
There was no soap to wash a dish.
The walls and windows are very thin, so we heard everything in the unit next to us, conversations, kids bouncing around (totally okay, mine were too) and even the movie they were watching.
I think the owners could take a little time to do a few upgrades and it would really make a huge difference. But, for the money I paid it was worth it and I will go back to Inn at Otter Crest again and again!