Worse experience ever. They never cleaned our room, never brought clean towels, etc. Called the front desk6-8 times, but no one answered the phone. Food (breakfast) was inedible. Coffee and juice were good. Killed a roach on bathroom wall. Check-in and checkout I had to search all over the 1 st floor to find someone to check me in. One day I personally requested clean towel and clean room. The front desk assured me they would make sure it happened( about one PM). Nothing was done when I returned at 6pm. Could not find any person in or around the front desk to talk to. Called the front desk 4 more tomes….. no one ever answered the phone, so I left messages but they were ignored. Finally at 9;50 PM someone arrive at our door with clean towels. Request that the following someone clean our room, make the bed, and take away all the used towels and washcloths. No one showed up. I could go on but what’s the use. Your ratings for this hotel are so exaggerated. I don’t plan to rely Hotels.com help select or reserve lodging.