I would not recommend Origin Hotel Austin. My stay was extremely disappointing due to both the condition of the hotel and the behavior of the staff.
Despite appearances, this is not a true boutique hotel. The walls are so thin that I could hear conversations and even toilets flushing from other rooms and hallways. There's no sound insulation, and it made for a very uncomfortable, sleepless stay. The water pressure was low, and the layout of the room made it impossible to mount or enjoy a TV—something I didn't think I would miss until there was no alternative.
The front desk manager, Jesse, was particularly unprofessional. After I booked a prepaid reservation through Hotels.com, the hotel unilaterally canceled it without my consent and rebooked me under a higher rate. When I asked for an explanation, Jesse was dismissive, evasive, and ultimately refused to speak with Hotels.com, despite them trying to advocate for me. I was left to untangle a billing mess alone during what was supposed to be a professional travel experience. His tone and handling of the situation were frankly unacceptable for someone in hospitality.
This hotel caused unnecessary stress, disrupted my plans, and made no sincere effort to resolve the issue during my stay. I’ve stayed at budget hotels with better soundproofing and service. If you're expecting a restful stay, transparency, or basic professionalism—this is not the hotel for you.