On first impression the hotel was beautiful, I was very pleased upon initial impression, but that didn’t last long. To begin, they checked us into a dirty room, there were dirty towels and trash everywhere. I was able to get a new room, I didn’t let that bother me, mistakes happen and it was quickly resolved. I had reserved 2 nights on two separate reservations because we decided to come a night earlier, so when checking in I was sure to ask if it was possible for us to be in the same room both nights and was assured that it wouldn’t be a problem. With this information, we got comfortable in the room, unpacked our things and ordered food for the couple nights we would be there. Come the next morning, on our way out to our plans for the day, I stopped at the front desk to make sure we were still ok to stay in the room. They said we would be moved to a different room and the hotel was full so they could not accommodate that. So, we had to repack everything and load it back in the car and waste food that was bought because we didn’t have a cold place to store it. Then bring it all back in at the next check in time later that day. This was very frustrating considering we had 3 small kids and would not have done as much to get comfortable previously if I would have just been told to begin with that we wouldn’t be able to stay in the same room. The hallways were extremely messy at all times, I have stayed at places for 1/2 the price that were better at cleanliness.