leaky toilet because of stuck lever, noisy, refrigerator could not use because it was noisy plugged in, heater air unit old was noisy, shower faucet dripped could not shut off, people running up and down halls, problem getting luggage cart, finding someone to get it for me, top level room on the other side of reservation desk, booked 4 months in advance. I work as a reservation clerk here in Utah, could not change room, my brother could, why?