It all started with the hotels request for a $100 Cash deposit. Every other person registering had to run off to the ATM including myself. The rest I will list: Toilet seat was broken, bathroom mirror was broken, room was not properly cleaned, roaches, and no toilet paper roll holder. On our second day, i requested clean towels. The attendant at the front desk asked us to bring dirty towels to trade. I presented the towels to the attendant and he stated the towel were damaged and I would be fined. I looked at the towel and there was no damage just obvious makeup stains. I told attendant there was no damage just needed to be washed. He started to argue with me and attempted to scold me on how not soil towels with makeup. I blasted him obviously! Then tried to educate him on how to be a polite service attendant. The attendant refused to give the four towels as an exchange and said he would only give two towels. I was furious, could wait to leave that hell hole. Casa Bella is a joke Casa Fea (ugly)