We were not impressed that no one was at the check in desk, but always behind a mirror. However, that said, your staff was quick to appear and offered us tips on eateries nearby. Our room was cleaned nicely, but there is only so much that can be done when the tub, toilet and sink look like they were purchased at a thrift shop. The upgrades, such as carpet, were nice.
I think the main disappointment was the breakfast. There was absolutely no fruit as a salad or individual. We know people take advantage of a bowl of fruit, but even fruit cocktail with a real fruit would have been greatly appreciated. But, most of all, was your use of styrofoam. That is Totally unacceptable! Do you even realize it takes it 500 plus years to disintegrate????
Your live plants in the lobby were a great addition, and your staff was friendly and helpful.