We checked in and went to dinner. When we went to our room, we found the beds to be rumpled and unclean - stained sheets, hairs, and not made. We went back downstairs to ask for help, but staff had left for the night. There was a note with a number to call for help, but no one answered. Left a voicemail, but no one ever called back. Called Hotels.com, but they were useless and have refused to give us a refund. We went to the other hotel down the road and paid directly. Now we’re out over $400. Don’t stay here.