Disappointing stay with multiple avoidable issues. The room was cold on arrival and there was no way to control the heating from inside the room, reception had to access a locked cupboard outside the room to switch it on, and the receptionist seemed frustrated when I asked for help. After eating out, the room became too hot, but I didn’t feel comfortable walking down to request help from the receptionist again, so I opened the window instead, however it was very noisy from bars and nightclubs below which also meant I slept very little, with no ear plugs or mitigation offered. The room also did not match what was advertised as there was no desk which I needed to do my work from and the shower lever was stiff and difficult to switch off. Breakfast was poorly managed, I waited around 15 minutes for a coffee, was served vegan eggs because I requested non-dairy milk, then waited a further 30 minutes for eggs that never arrived and then was told it would be better to leave rather than wait for the scrambled eggs. To make matters worse, I saw a mouse in the communal kitchen area and then noticed multiple mouse traps, suggesting an ongoing problem. The only reason I didn’t give it a 1 star was because the receptionist/assistant manager named Anna was seemed genuinely empathetic and extended checkout by an hour due to breakfast delays, offered support all which I appreciated, but unfortunately, the overall experience was unacceptable and I would not stay again.