I genuinely do not understand how this hotel has a four-star rating on Hotels.com. It is completely misleading.
The building is old and clearly maintained on a minimal budget. The rooms have no proper ventilation, which leaves them smelling dusty and damp. Everything feels worn out, from the furniture to the paint, and it all comes across as the cheapest possible solutions rather than thoughtful upkeep. The photos online are not representative of what we experienced. Either they are outdated or only show a few select rooms that we never saw.
The overall atmosphere is cold and uninviting, with everything painted in dull, dusty grey tones. It also felt cold in the room, with no heating
That said, the staff were genuinely kind and helpful, and none of this reflects on them. Our first room was so unpleasant that we had to ask to move, and they handled that quickly and without any issues.