Stayed at end of October on a very cold day to find the room very cold after requesting some heat we were told that there in a blanket in the wardrobe, on second request I asked that the manager should speak to us, no response, we booked into the restaurant, staff very off hand none of the menu looked appealing, settled for pizza surely they could manage that in Italy, how wrong it was very soggy and the supposed Italian sausage on it looked like dog food and cutting into it, it was raw, just a shrug from the waiter when we told him! Spent a sleepless night cold and walls between rooms paper thin, could hear all functions in toilet in next door room. Breakfast again soggy food poor quality. And on the morning we left no hot water to shower, I feel that you should remove this hotel from your listing it is a disgrace. Please give some feed back on the please