The first experience was a VERY negative one:: NO communication with the rental company. No answer to my questions beforehand, and no email with access information, The phone number on their web site was an answer machine with no return call. We arrived at the door hoping someone would be there. There was no one. FINALLY someone answered the posted phone number and told us the number was wrong. We were then able to reach someone who gave us the access code over the phone. It was VERY stressful, and a really negative start to the stay. Unfortunately, and not the fault of the rental company, the street was under construction and completely blocked. Work started at 7am daily with VERY loud equipment. There was a leak in the ceiling, and the management was very responsive to that. The apartment was very spacious and well appointed, so I give them 3 stars for comfort.