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The Ritz-Carlton Tenerife, Abama

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Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and bar/lounge
  • Full-service spa
  • 7 outdoor pools
  • Free beach shuttle
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
The current price is $245
$262 total
includes taxes & fees
May 30 - May 31

Why we love this property

Sun, sea, and sand
This oceanfront hotel offers beach access with complimentary amenities. A shuttle, ocean-view restaurant, and beach bar enhance the coastal experience.
Waterfront relaxation
A full-service spa offers daily couples massages and facials. The waterfront hotel's wellness experience includes a hot tub, sauna, and rooftop garden.
Beachfront luxury retreat
Mediterranean architecture meets beachfront luxury at this hotel. Views abound from the rooftop garden to the ocean-view and poolside restaurants.

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Citadel Deluxe Resort View

View from room

Citadel Deluxe Resort View

9.6 out of 10
Exceptional
(28 reviews)
  • Resort view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | View from room

Deluxe Room, Ocean View

9.2 out of 10
Wonderful
(15 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Citadel One Bedroom Suite Resort View

Citadel One Bedroom Suite Resort View | Lounge

Citadel One Bedroom Suite Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Citadel Junior Suite Resort View

Citadel Junior Suite Resort View | Premium bedding, minibar, in-room safe, desk

Citadel Junior Suite Resort View

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Citadel One Bedroom Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Citadel One Bedroom Suite Ocean View

  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Retreat One Bedroom Suite Garden View

Premium bedding, minibar, in-room safe, desk

Retreat One Bedroom Suite Garden View

  • Resort view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Citadel Junior Suite Ocean View

Citadel Junior Suite Ocean View | Premium bedding, minibar, in-room safe, desk

Citadel Junior Suite Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Retreat Bedroom Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Retreat Bedroom Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Deluxe Garden View

View from room

Retreat Adults Only, Deluxe Garden View

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Deluxe Ocean View

View from room

Retreat Adults Only, Deluxe Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Deluxe Garden View

Retreat Deluxe Garden View | Property amenity

Retreat Deluxe Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Deluxe Ocean View

Retreat Deluxe Ocean View | Property amenity

Retreat Deluxe Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, One Bedroom Suite Garden View

Premium bedding, minibar, in-room safe, desk

Retreat Adults Only, One Bedroom Suite Garden View

  • Resort view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Bedroom Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Retreat Adults Only, Bedroom Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Studio Suite, 2 Bedrooms, Ocean View (Balcony)

Royal Studio Suite, 2 Bedrooms, Ocean View (Balcony) | Premium bedding, minibar, in-room safe, desk

Royal Studio Suite, 2 Bedrooms, Ocean View (Balcony)

  • Ocean view
  • 598 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Imperial Suite

Imperial Suite | Pool | 7 outdoor pools, pool umbrellas, sun loungers

Imperial Suite

  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Private Pool, Garden View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Private Pool, Garden View

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Retreat Adults Only, Bedroom Suite with Pool

7 outdoor pools, pool umbrellas, sun loungers

Retreat Adults Only, Bedroom Suite with Pool

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Private Pool

7 outdoor pools, pool umbrellas, sun loungers

Suite, 2 Bedrooms, Private Pool

  • 129 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Retreat Family Room

Retreat Family Room | Premium bedding, minibar, in-room safe, desk

Retreat Family Room

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Retreat Family Room Ocean View

Retreat Family Room Ocean View | Premium bedding, minibar, in-room safe, desk

Retreat Family Room Ocean View

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed, Smoking

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Family Room, 1 King Bed

View from room

Family Room, 1 King Bed

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Citadel Deluxe, Accessible

Premium bedding, minibar, in-room safe, desk

Citadel Deluxe, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

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$211 total
includes taxes & fees
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About the neighborhood

Map
Calle María Zambrano, 2, Carretera General Tf 47 Km 9, Guia de Isora, Tenerife, 38687

What's nearby

  • Abama Golf Course - 7 min walk - 0.6 km
  • Playa de Abama - 13 min walk - 1.0 km
  • Tenerife Beaches - 2 min drive - 0.8 km
  • Playa del Barranco de Erques - 12 min drive - 3.0 km
  • Siam Park - 17 min drive - 24.0 km

Getting around

  • Tenerife South Airport (TFS) - 32 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 77 min drive
  • La Gomera (GMZ) - 128 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Taberna Maritima Agua y Sal - ‬4 min drive
  • ‪Lobby Bar Abama - ‬5 min walk
  • ‪Chiringuito Playa San Juan - ‬3 min drive
  • ‪Cafe Blu - ‬3 min drive
  • ‪El Mirador Abama - ‬11 min walk

About this property

The Ritz-Carlton Tenerife, Abama

At The Ritz-Carlton Tenerife, Abama, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll be just a 5-minute drive from Tenerife Beaches. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, hydrotherapy, and reflexology. M.B, one of 8 restaurants, serves Spanish cuisine and is open for dinner. Other highlights at this luxurious hotel include a poolside bar, a 24-hour fitness center, and a fitness center. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 462 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Children's club*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • 8 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On the beach
  • Free beach shuttle
  • Golfing
  • Shopping
  • Pool table
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 4 meeting rooms
  • Coworking spaces
  • Conference space (16146 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 5 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Library
  • Communal living room
  • 24-hour fitness center
  • 7 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Reception hall
  • Mediterranean architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 1
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 1
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Transfer shower
  • Well-lit path to entrance
  • Area rugs in room
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations

Special features

Spa

The Ritz-Carlton Spa, Abama has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

M.B - This poolside fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). 2-star Michelin rating. Reservations are required.
Akira Back Tenerife - Overlooking the ocean and golf course, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. 1-star Michelin rating. Reservations are required. Open select days.
El Mirador - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Txoko - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Verona - This family restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The Ritz-Carlton Tenerife, Abama is listed in the 2022 Condé Nast Traveler Gold List of the world's best places to stay.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 181 per vehicle (roundtrip, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from May 31 2026 to July 31 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses solar energy.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Abama
Abama Golf Guia de Isora
Abama Golf Resort Guia de Isora
Abama Resort
Abama Resort Golf
Golf Abama
Resort Abama
Ritz-Carlton Abama Hotel Guia de Isora
Ritz-Carlton Abama Hotel
Ritz-Carlton Abama Guia de Isora
Ritz-Carlton Abama
The Ritz Carlton Abama
The Ritz Carlton Tenerife Abama
The Ritz-Carlton Tenerife, Abama Hotel
The Ritz-Carlton Tenerife, Abama Guia de Isora
The Ritz-Carlton Tenerife, Abama Hotel Guia de Isora

Frequently asked questions

Does The Ritz-Carlton Tenerife, Abama offer free cancellation for a full refund?

Yes, The Ritz-Carlton Tenerife, Abama does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton Tenerife, Abama?

Yes, there are 7 outdoor pools and a children's pool.

Are pets allowed at The Ritz-Carlton Tenerife, Abama?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Ritz-Carlton Tenerife, Abama?

Yes, there's free self parking.

Is airport shuttle service offered by The Ritz-Carlton Tenerife, Abama?

Yes, an airport shuttle is available. The charge is EUR 181 per vehicle roundtrip.

What are the check-in and check-out times at The Ritz-Carlton Tenerife, Abama?

Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at The Ritz-Carlton Tenerife, Abama and nearby?

Have fun with nearby activities like cycling, boat tours, and hiking. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 7 outdoor swimming pools. The Ritz-Carlton Tenerife, Abama also has a 24-hour fitness center and a sauna, as well as a garden.

Are there restaurants at or near The Ritz-Carlton Tenerife, Abama?

Yes, there are 8 onsite restaurants, featuring alfresco dining, Spanish cuisine, and garden views.

Does The Ritz-Carlton Tenerife, Abama have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does The Ritz-Carlton Tenerife, Abama have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Ritz-Carlton Tenerife, Abama like?

The Ritz-Carlton Tenerife, Abama is located on the waterfront, a short 10-minute walk from Abama Golf Course and 15 minutes' walk from Playa de Abama.

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Reviews

The Ritz-Carlton Tenerife, Abama Reviews

9.2

Wonderful

9.6

Cleanliness

8.4

Location

9.2

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as delicious, amazing, and sensational with a huge variety of options. (14 reviews)
  • The pool areas were lovely, quiet, and well-maintained, with some even having attendants and sun cream available. (13 reviews)
  • The private beach was a lovely and beautiful bonus with stunning ocean views and cool water. (10 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Restaurant
Food
Room
Beach
Breakfast
View
Bar
Drinks
Private beach

Reviews

Verified

10/10 Exceptional

Wir hatten eine „one bedroom suite“ in der 10. Etage. Ein riesen Wohnzimmer (eigentlich mit geschätzten 60m2 zu gross), ein tolles Schlafzimmer mit Ankleide und grossem Bad, eine super Terrasse mit weltklasse Meerblick und alles sehr gepflegt. Das Hotel verfügt über sieben Restaurants. Alle nicht günstig bis sehr teuer, aber sowohl qualitativ wie auch personell absolut top. Einzig das Frühstücksbuffet war doch immer etwas sehr stark frequentiert. Da merkt man dann doch, dass das Ritz kein Boutique Hotel ist, sondern eine respektable Grösse hat. Speziell Hervorheben muss man das Personal. Grossartig und äusserst Dienstleistungsorientiert - Top. Danke und gerne wieder.
Urs, 4-night trip
Verified

10/10 Exceptional

Excelente
Pedro, 5-night trip
Verified

8/10 Very good

Na
Simon, 7-night trip
Verified

10/10 Exceptional

Excellent staff, particularly in the restaurants
Dean, 6-night trip
Verified

10/10 Exceptional

hotellet er verd 7 stjerner. beste vi har vært på i mange år fantastisk service og hyggelige omgivelser
Jan-Olaf, 7-night trip
Verified

10/10 Exceptional

Excellent all round
K, 12-night trip
Verified

10/10 Exceptional

A truly 5 star hotel, superb facilities and outstandingly friendly staff, we were made to feel genuinely welcome. Room was spacious and comfortable, dining was great. We can’t wait to come back!
JULIA, 2-night trip
Verified

10/10 Exceptional

Everything !
gaurav, 3-night trip
Verified

10/10 Exceptional

Excellent room and amenities, staff courteous without exception
Matt, 7-night trip
Verified

10/10 Exceptional

Excellent service, accommodated personnel and lovely atmosphere. Excellent breakfast and good alternatives for persons with food allergies.
Ragnhild Tveitehaugen, 7-night trip
Verified

10/10 Exceptional

Huone ja ravintolat
Eeva, 7-night trip
Verified

10/10 Exceptional

This is a luxurious resort hotel with numerous restaurants, swimming pools etc. The amenities are excellent - particularly the restaurant, and the staff are friendly and professional.
Conor, 5-night trip
Verified

10/10 Exceptional

Vi hadde en meget fin og avkoplende uke på hotellet, men totalopplevelsen svarte ikke helt til et 5-stjernes Ritz Carlton hotell. Hotellet er flott med fine, store rom og bad. Vi hadde balkong med havutsikt og det var det verd. Bufféfrokosten er meget god og mye å velge. Reiser man uten barn bør man be om å få sitte i «The quite zone» (en separat avdeling med utsikt over parkanlegget og havet). Vi prøvde alle restaurantene utom Michelin-restauranten, «M.B.». Alle var meget bra med riktig god mat til rimelige priser. Spesielt likte vi «Verde Mar» med spesialiteter fra Kanariøyene. Imidlertid var det litt komplisert å reservere bord og alle restaurantene har ikke åpent alle dager. Det beste er å booke selv på hotellets app. Merkelig nok kunne man ikke booke i resepsjonen og «consiergen» var lite til stede. «Mirador» ligger nedenfor hotellet, og er en bra restaurant til å spise på første kvelden (men reserver i forvei og bord utendørs!). Der er det også hyggelig å spise lunsj. Poolområdene er fine og behagelige med solstoler med madrasser, håndklær og god service. Ved Lagoon pool ligger det også en hyggelig lunsjrestaurant. Imidlertid har ikke Ritz Carltons hotellgjester lenger tilgang til Mirador-poolen, en skuffelse for oss. Stranden er liten og fin, men er delvis offentlig. Vi synes imidlertid ikke at kvaliteten (f.eks. ikke noen madrasser til solstolene og litt for tett mellom stolene) eller servicen levde opp til Ritz Carlton nivå.
Joakim, 6-night trip
Verified

8/10 Very good

Mitarbeiter sehr freundlich. Sehr schöne Aussicht. Aufgrund der Größe der Anlage war der Privat-Buggy sehr nützlich.
MANFRED, 10-night trip
Verified

10/10 Exceptional

Veldig profesjonelt og høflig personale. Fantastisk flott hotell, inklusive rom, basseng og felelsområde
Tarjei, 7-night trip
Verified

10/10 Exceptional

Hervergið hreint. morgunverður frábær,starfsfólk með mikla þjónustulund.Allt gert til að gera dvölina sem besta
sigurður, 7-night trip
Verified

6/10 Good

We booked a deluxe room (resort view) which had views over a pool and the Atlantic sea. The room was cold. It faced NW and never actually saw the sun so I attempted to put on the AC heat mode but, unfortunately, no heat. There were no extra blankets in the room so it was a cold first night and we didn’t sleep well. Next day, I went to reception. The all knowing receptionist lady confidently told me that the problem was due to the room I had booked. She explained that the AC warm mode was obviously not going to work, as the heat mode was not activated as hotel policy. She continued that all deluxe rooms were unable to receive direct sunlight and therefore would obviously be cold at this time of year. However, if I wanted to rectify my mistake - I could pay extra for an upgrade and have a warmer sun lit room. I then realised that it was indeed my fault. It was my fault that my deluxe room in the 5* Ritz Carlton was unable to welcome sun light or heat and, of course, was also unable to be heated by AC heat mode. After apologising for my obvious error I asked if there were any heaters available. Luckily there were. Breakfast buffet was a bun fight. Chaos queues and confusion but very nice food. On a positive note the pool guy called Jorge was excellent. I think he was a supervisor. My wife had a back pain problem and Jorge couldn’t do enough for her. He is definitely our nomination for the best staff member. Overall a pleasant enough stay but will we return? Probably not.
Paul, 4-night trip
Verified

10/10 Exceptional

Great staff and facilities
William, 4-night trip
Verified

10/10 Exceptional

Litt formaliteter ved innsjekking. Ellers veldig bra. MB restaurant var fantastisk, og anbefales. El mirador anbefales spesielt for lunsj.
Tor, 7-night trip
Verified

6/10 Good

The staff are very friendly and welcoming a credit to the hotel. The emphasis seems to be on family holiday which means lots of kids. There should be more adult only areas. In winter months there is insufficient attention to how cold it is inthe evening the restaraunts are cold.
richard, 5-night trip
Verified

4/10 Fair

1 They say book restaurants in advance. There are many (excellent) specialist restaurants. So we did, for my wife and I, for 2 nights of the 5, planning to eat with the children the other 3 nights. 2 THERE IS NO FOOD except in the specialist restaurants. So we arrived to be told that our children could not eat, and the specialist restaurants were fully booked, so we could only eat for 2 of the 5 days. This is a 5* hotel, and they cannot feed us except on room service. This is insane. 3 The Kids Club is excellent. It is serviced by an elevator, in which my wife got stuck as the doors opened a little at every floor but not enough to get out. Nobody came when she used the alarm phone. Eventually she got out to be told at reception that THIS HAPPENS MOST DAYS. It's a lift used by all the Kids Club and they don't fix it. Insane. 3 The swimming pools. They state heated to 25C. Lies. Neither my wife or I or the people we were travelling with could set foot in it. 18C AT BEST. Unusable for great majority of guests. 4 The taxi and transfer desk outside. Mayhem. Guests constantly complaining. You do NOT expect any of this from a 5* Ritz-Carlton costing $1,700 all-in per night. Good things - Kid's Club, food (if you can get any), rooms.
roderick, 5-night trip
Verified

10/10 Exceptional

Lovely hotel and surroundings
Colin, 6-night trip
Verified

10/10 Exceptional

Amazing property. Definitely coming back.
Vipin, 5-night trip
Verified

10/10 Exceptional

I had a wonderful day here. It was restful, beautiful, wonderful staff.
Monica, 3-night trip
Verified

10/10 Exceptional

Not enough superlatives exist to describe this resort. Elevated experience that comes with magnificent views , top class campus with amenities to make your stay extraordinary. The staffers enhanced the already extra ordinary experience.
Jennifer, 1-night trip