4/10 Regular
7 de enero de 2025
Poor Stay
upon arriving to check in, we had to wait 30 mins in a queue of unhappy customers. Most waiting to also check in. many of them had been told their rooms were not clean, even though it was 4:30 and check in starting at 3pm. No one working there really seemed to care that everyone was waiting.
Every time we wanted to use the lift we had to wait at least 5 minutes before we could find one empty enough to take us down to level 1. The lifts go all the way to the top, and stops at any floor with people waiting, this means that we (level 24) had 30 levels worth of people before us. This experience was shocking.
Also the room was averagely clean, the bedding didnt even have a doona cover, just a sheet and and doona seperately. The doona was stained as well, as photos was shown. It wasnt comfortable now knowing whether our bedding was clean or not.
Cliente verificado
Viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
