Even though the hotel and rooms are pretty and spacious
At check in:
Unfortunately rooms were not cleaned thoroughly: hair in bathroom, smelly dirty dishwasher, months worth of dust on the beds.
During the stay:
They claim to only offer cleaning once every other day which for the price didn't make sense to me.
And cleaning during the stay didn't include floors or vacuuming!!
My kids have allergies we had to ask 4 times as the room wasn't vacuumed for 5 consecutive days, only to be met with very rude same answer we were getting for every request we made " we are at full capacity we can't".
Asked multiple times to keep a toilet brush and trash bags in the room so we can clean daily ourselves but also they didn't, I ended up buying cleaning tools and materials to keep the room up to my cleaning standards.
We stayed 14 days, had to change 5 rooms with 3 kids as we had to book different room types since they were full. We asked the staff to minimize our moves even if we settle for a lower grade but she wouldn't bother make the effort, and didn't even bother to mention they had trolley to help us move our bags!
As we moved, many rooms had nosey refrigerators, broken AC that would just stop working in the middle of a heat wave.
As I was staying alone with 3 kids I thought booking here would be worth the money to make my stay easier, unfortunately it was far from that.
We will make sure not to book here again