Club Hotel Sera - All Inclusive

WORST SERVICE EVER. DO NOT COME HERE IF YOU'RE FROM THE UK. They forgot to give me my passport when we moved to a much better hotel for a better price even. When I called them they said it was my problem. They were not supposed to hold my passport in the first place and they admitted initially that it was their fault they forget to give it back to me when they scanned it. When I got to the new hotel I asked for them to send me my passport they said it was my problem and that I had to sort it out. I asked them to send a taxi to my new hotel but they refused to do so initially eventually after a lot of arguing they said they will send it. 5 hours later still no passport and when I called them they said they have sent it via cargo which takes 3-4 days as this was on a Friday. I am leaving Antalya on Monday. Meaning I would miss my flight. They said sorry and there’s nothing they can do. Who in their right mind would come up with a stupid suggestion as the other hotel is only 30 mins away. They have acknowledged my unhappiness, not compensated me anything nor have they given me any other solution. I originally booked this hotel for 2 days but I was here for business and extended it for a couple more days and also had some guests come over from the UK. I had 3 rooms with them. The service I received was appalling. They love their Russians but haven’t got any desire to help us. Disgusting

Nice and clean very comfortable hotel

The hotel was great ...very clean and beautiful...the only drawback was the amount of restaurants open but that is because of covid and nothing to do with hotel....i am not a big fan of buffet style meals and that was all that was offered.

Ok

It's great that this hotel works when others or closed. Turtles in the yard are wonderful. Food a bit poor. Wild dogs in the territory makes a little discomfort.

relaxing and pleasant

My friend and I very much appreciated the warmth of welcome from your Reception Staff. All your staff were welcoming, polite, helpful and cheerful. They work very hard. We hope to return later in the year 😊

I spend very good time and the hotel was excellent and I like the service and staff Particularly animator team ,Masha employ she very useful, thanks Club Hotel Sera.

I like all it is amazing the hotel and staff very nice and I had good time there,

Superb facilities with excellent, efficient and friendly staff. A great choice and provision of food and drink. The only criticism is the lack of any new brightly-coloured safety tape on the outside steps- at night these steps were a health and safety risk for my friend and I.