I messaged the hotel weeks before to request a quiet room away from vending machines, stairs etc. We were given a room next to the stairs, across from the ice machine. While we checked in just 5 minutes after check-in started and other guests had not checked in yet, the woman at check-in could easily have swapped our room for another one, but had no interest in doing so, even when i told her I had made the request and had been told they would honor it. An insincere "sorry" just didn't show real care or effort.
The rooms are clean but not very sound proof. You hear the guests above you walk around and you hear the doors of the other rooms being opened and closed. Lovely view, clean, but not impressed with the customer care.