4/10 Regular
26 de abril de 2025
Lack of response/concern
There were kids running back and forth from one end of the hallway to the other. It was 9:45 and we had to get up at 4:00 am. I called the front desk and politely asked if she would quiet the kids. the desk clerk responded she did not know what room they were in so she couldn't do anything. I asked her to just go to the 2nd floor and ask where their parents were located. The running and screaming continued for another 20 minutes, stopped, and then briefly happened again at 10:40. We travel across country several times a year and this location has been our preferred stopping place in this area for almost 15 years. (We were there the Sunday before also.) I was really disappointed the clerk felt like she could not, or did not want to, do anything. This lack of concern may cause us to select a different lodging place the next time we pass through.
Jon B
Jon B, viaje de 1 noche entre amigos
Opinión verificada de un huésped de Hoteles.com