Very Disappointing for a Marriott Tribute Portfolio Hotel
The location near the cathedral, restaurants, and main attractions is excellent, but that was the only real positive about our stay.
We waited at the front desk for five minutes before anyone even acknowledged us. It then took another 25 minutes for staff to locate our reservation, despite my showing them our itinerary repeatedly. There was no real apology or sense of urgency, even though we had timed tickets for a tour and lost the opportunity to eat beforehand because of the delay.
Our bathroom smelled strongly of mould. The rooftop pool was not clean, there were no towels available, and there was no drinking water despite temperatures reaching 105°F. We were told pool towels were in our wardrobe, but there was only one. Staff promised to bring more to the pool, and it took an hour. There was also no one working at the rooftop bar to serve guests.
Guests should also know that taxis and cars cannot reach the hotel entrance because of the narrow streets. You will need to wheel or carry your luggage for approximately five minutes, which is not clearly communicated beforehand.
For a hotel associated with Marriott, the poor service, lack of cleanliness, and overall indifference from staff were unacceptable. Aside from the central location, the entire experience was lacklustre and not worth the price.