We booked for the 30th December, we checked in late around midnight with our 5 year old and the hotel was empty.
When we got in the room on the first floor, the room was relatively small compared to similar rooms I’ve stayed in with the leonardo group, and with this hotel, the room was old and tired.
Tired carpets, the double bed felt small. The room was absolutely freezing and the aircon continued to blow cold air. As our daughter had fallen asleep from our long day of traveling we layered her up and went to sleep.
The small bed moved and we noticed no one had vacuumed behind the bed, there were old sweets and rubbish.
The receptionist didn’t inform us or give us the option to upgrade our room either.
I should have booked the premier inn.
I’ve stayed in hotels around the world usually 4 and 5 stars but this hotel experience was definitely not a 4star as advertised.