Imagine you step in to a 3 x 3 room straight off the footpath which has a table, 3 chairs, luggage stacked on the floor and a reception desk. There is what can best be described as a corridor with 5 tables that is the breakfast area and a lift just big enough for 1 person with 1 case. Your bedroom, booked as a superior room, is just big enough to fit a double bed in, there is 1 chair and the bathroom floor has some scales with hair stuck to them.
There is no public bar or lounge area, no feeling of luxury and comfort, but there is a rude and aggressive receptionist, There is bed linen, and later, vacuum cleaner hoses and lead, on the narrow stairs and a feeling of uncleanliness and insecurity.
The only four star element was a spa but it was booked up so heavily, despite there only be 15 rooms that is was scarcely available if we had wanted to use it.
We didn't imagine this, this was what was described as a four star hotel but Hotels.com and the hotel itself.