Our reservation was with the Hawthorne but our room was in the Biltmore adjoining which is under renovation. No phone, can't call front desk when help is needed. Key won't open door. Pool was closed. Power outage one day in our room. Biltmore rates were $49.99 but we were charged over $100 as our reservation was for Hawthorne. LOTS of flies and gnats. No hot water most of the time, no water at all part of the tome. Front desk staff was awesome. Breakfast staff very good as was breakfast. Was told beds are new, maybe but they are hard, pillows were terrible. Maintenance staff & Security were very kind, we became very acquainted. Came to be with friends, that part was excellant.