We had a few events in Fremantle over the weekend. To avoid travel and for a treat, we booked a "Superior" room at The Esplanade. We also pre-paid breakfast.
Our room was basically in the lobby, it was the nearest room to the main desk. The noise was constant, loud voices and banging etc non-stop until around midnight. It then resumed at 6:00 am. On top of that, the cleaning crew were vacuuming outside of our door at around 2:00 am. So next to no sleep possible in that room. There was no view from the window, it was blocked by a tree. It was a nice tree, so fair enough. However, the windows was so dirty a view would have been wasted.
When we came to check out, I mentioned these things to the staff. Their response "Well, did you specifically ask not to have those things". Like we should expect that experience in a "Superior" room in a 4* hotel.
On top of that, we were given a bill for having coffee with breakfast. Pre-paid breakfast does not include coffee.
Superior price; inferior experience. Very disappointed.