Best Western Cape Suites Hotel

Breakfast had rotten baked beans which I complained about and nothing was done . Our room did not have towels and I asked repeatedly. I had to use a bath mat to wipe myself. I then had to walk to reception at 9pm to plead for tow3lw

Good hotel.. Excellent friendly and helpful staff.. Clean rooms.. Older but functional. No separate lounge as this is just chairs around the kitchen area so you can watch the TV! Shuttle to V & A waterfront and city is great and added commentary from drivers helpful.. They need to update book at hotel as no laundry to self wash any longer and no free bottled water.. But great stay apart from these small bits! 👍

Everything was great. Big room, clean, and friendly people

Everything was perfect in the hotel, the cleanliness, staff , breakfast except the wifi which was very bad at all places in the hotel, whether the room or the public areas. They have excellent facility of droping and picking the guests from Cape town water front. Very well pleased with the stay at the hotel. Thanks

The room was clean and the daily breakfast was good. The staff was excellent and accommodating. There was a shuttle, however, when the shuttle wasn't available, the hotel used a local taxicab company. My main complaint was that each room did not have an iron and ironing board. Every time I needed the iron, I had to call the front desk. After using, I was asked to put the iron outside the door. One night, I waited 2 hours to get the iron and ironing board. Another issue was the shower curtain not being long enough to fit into the tub and the curtain rod was too close to not allow room to bathe. I was constantly fighting the shower curtain and trying to keep from getting water all over the floor. This hotel needs a little updating.

It was okay. There were ants in the room. The fridge did not work but staff brought another one.

The staff are very friendly and the rooms were very suitable for our needs although they could do with a little updating. Breakfast was really very good and the staff went above and beyond ordering taxis for us to get around at their expense because their shuttle driver was not available. They made our stay very comfortable and easy .. thank you!

Great room, clean, plenty of space, comfortable

Although it is a bit out the tourist area and the room very basic, this functional hotel is fine for short stopovers. We found the staff friendly and attentive to our requests and enjoyed an excellent breakfast. They also provided shelter and food for a stray cat which shows the staff care. So thumbs up for this hotel.

Overall it good, the stuff is friendly and the breakfast is a winner. i would definitely be back or recommend it. It could do with some improvements especially installing lift.:) .