6/10 Bueno
31 de mayo de 2025
very Disappointing NOT what I expected from a 5 star Hotel. 3 complaints checkin was a long drawn out experience, she wanted to know every personal detail from License no, car rego, Home address, email, phone no, & a photocopy of my License being in the Tourism Industry I know this is not so due to privacy & security, in fact I am a very frequent Traveler & not 1 other Hotel in the World has asked for all of that info. yes of course you give the basic info but not everything & especially not a photocopy of your License. no 2 complaint I was having a rest when a staff member entered my room without any notice by a phone call, knocking or providing ID, this was quite alarming as she kept walking in after I said why are you here, she then looked at her folder & said 2012, I said you have the wrong floor, 3rd complaint 10pm I was laying in bed when a cockroach ran across the bed, grrhh NOT Happy! the only positive experience of my stay was the swimming pool very nice. I did have 4 other bookings at this Hotel but have cancelled all of them
Carolyn
Carolyn, viaje de 1 noche
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