Some rooms can be accessed internally like a traditional hotel, some externally (only door opens to the outside of the building) - no difference noted on app. This jotel has an enormous amount of small sets of steps. If you are in an outside room especially it will be very difficult if you have mobility issues. Although clean, the room had a broken window drape (missing some curtain rings making its coverage of the window to the sidewalk sketchy), the toilet paper roll holder was broken, and the shower head looked ... questionable. We did not try the shower though as there were no towels at all in the room. Also no soap- even for sink. We got in, exhausted and fell asleep. Woke up 2ish hours later planned to shower and properly rest... thats when we noticed the lack of any toiletries and towels. Repeatedly tried contacting front desk via phone- no answer. We decided to leave and finish the drive. A large part of why we stopped was to shower the 'car funk' off. Safe area, acceptable level of clean- but just extremely frustrating lack of response and the most basic things- soap and towels!!