Verified
10/10 Exceptional
Mar 10, 2026
Guanghui
Guanghui, 1-night trip
JW Marriott Surabaya
Choose dates to view prices
Photo gallery for JW Marriott Surabaya
Located in the heart of Surabaya, JW Marriott Surabaya offers a luxurious retreat with daily manager's reception and an art gallery on site. Relax at the sauna or steam room, indulge in international cuisine at one of four on-site restaurants, and unwind by the outdoor pool or children's pool.
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
- Pool
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
Main amenities (12)
Main amenities (12)
- Daily housekeeping
- 4 restaurants and bar/lounge
- Outdoor pool
- Breakfast available
- Free children's club
- Free shopping center shuttle
- Health club
- Sauna
- Steam room
- Valet parking
- Children's pool
- Hot tub
For families (6)
For families (6)
- Children stay free
- Free cribs/infant beds
- Children's pool
- Children's club (free)
- Connecting/adjoining rooms available
- Separate bathtub and shower
The current price is $70
$70
$85 total
includes taxes & fees
Jun 1 - Jun 2
Why we love this property
Business meets pleasure
Located in the city center's business district, this hotel offers 14 meeting rooms and a 24-hour business center. After work, enjoy the sauna and hot tub.
Delicious dining options
Savor international and Japanese cuisine at four restaurants. A cafe and bar enhance the scene. Full breakfast and various dietary options await.
Luxury sleep experience
Premium bedding meets fluffy down comforters on pillowtop mattresses. Relax with in-room massages and turndown service after a rainfall shower.
Room options
Check availability for these dates
Available filters for rooms
Showing 14 of 14 rooms
View all photos for Room, 1 King Bed
Room, 1 King Bed
10.010.0 out of 10
Exceptional
1 review
(1 review)
- City view
- 42 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
- Free WiFi
View all photos for Junior Suite, 1 King Bed
Junior Suite, 1 King Bed
10.010.0 out of 10
Exceptional
1 review
(1 review)
- City view
- 48 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
- Free WiFi
View all photos for Executive Room, 1 King Bed
Executive Room, 1 King Bed
9.09.0 out of 10
Wonderful
2 reviews
(2 reviews)
- City view
- 42 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
- Free WiFi
View all photos for Executive Suite, 1 Bedroom
Executive Suite, 1 Bedroom
- City view
- 86 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
- Free WiFi
View all photos for Junior Suite, 1 King Bed
Junior Suite, 1 King Bed
9.09.0 out of 10
Wonderful
2 reviews
(2 reviews)
- City view
- 48 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
- Free WiFi
View all photos for Premium Room, 2 Double Beds
Premium Room, 2 Double Beds
- City view
- 42 sq m
- 1 bedroom
- Sleeps 3
- 2 Double Beds
- Free WiFi
View all photos for Executive Suite, 1 Bedroom, Smoking
Executive Suite, 1 Bedroom, Smoking
- City view
- 80 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
- Free WiFi
View all photos for Executive Room, 2 Double Beds
Executive Room, 2 Double Beds
- City view
- 42 sq m
- 1 bedroom
- Sleeps 3
- 2 Double Beds
- Free WiFi
View all photos for Room, 2 Double Beds
Room, 2 Double Beds
10.010.0 out of 10
Exceptional
3 reviews
(3 reviews)
- City view
- 42 sq m
- 1 bedroom
- Sleeps 3
- 2 Double Beds
- Free WiFi
View all photos for Executive Suite, 2 Bedrooms
Executive Suite, 2 Bedrooms
- City view
- 127 sq m
- 1 bedroom
- Sleeps 5
- 2 Double Beds
- Free WiFi
View all photos for Executive Suite, 3 Bedrooms
Executive Suite, 3 Bedrooms
- City view
- 206 sq m
- 1 bedroom
- Sleeps 7
- 3 Double Beds
- Free WiFi
View all photos for Executive Suite, 2 Bedrooms
Executive Suite, 2 Bedrooms
- City view
- 341 sq m
- 1 bedroom
- Sleeps 5
- 2 Double Beds
- Free WiFi
View all photos for Presidential Suite, 2 Bedrooms
Presidential Suite, 2 Bedrooms
- City view
- 390 sq m
- 1 bedroom
- Sleeps 5
- 2 Double Beds
- Free WiFi
View all photos for Premium Room, 1 King Bed
Premium Room, 1 King Bed
- City view
- 42 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
- Free WiFi
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About the neighborhood
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
What's nearby
- Tunjungan Plaza - 6 min walk - 0.5 km
- BG Junction - 8 min walk - 0.7 km
- Heroic Monument - 2 min drive - 2.1 km
- Grand City Surabaya - 3 min drive - 2.7 km
- Surabaya Plaza Shopping Mall - 3 min drive - 3.1 km
Getting around
- Surabaya (SUB-Juanda) - 42 min drive
- Surabaya Gubeng Station - 14 min drive
- Surabaya Pasar Turi Station - 20 min walk
- Tandes Station - 21 min drive
- Airport pick-up service
- Train station pick-up (surcharge)
- Free shopping center shuttle
Restaurants
- Rawon Setan - 1 min walk
- The Pavilion - 1 min walk
- Imari - 1 min walk
- LOBBY Lounge - 1 min walk
- Uppercut Steakhouse - 1 min walk
About this property
JW Marriott Surabaya
- JW Marriott Surabaya features a free kids' club and puts you within a 10-minute walk of Tunjungan Plaza. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pavilion Restaurant, one of 4 restaurants, which serves international cuisine and is open for breakfast. This luxurious hotel also features a bar/lounge, a health club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff.
At a glance
Hotel size
- 407 rooms
- Arranged over 25 floors
Arriving/Leaving
- Check-in start time: 2:00 PM; Check-in end time: midnight
- Express check-in/out available
- Early check-in subject to availability
- Minimum check-in age: 17
- Check-out time is noon
- Late check-out subject to availability
Special check-in instructions
- This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- The check-in location differs from the property location; go to: [Executive Lounge]
- Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
- To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
- If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
- For any questions, please contact the property using the information on the booking confirmation
- Information provided by the property may be translated using automated translation tools
- Children age 5 and younger are not permitted to access the Executive Lounge.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 17
Children
- One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Onsite valet parking (IDR 100000 per stay)
- Wheelchair-accessible parking on site
Transfers
- Airport pickup on request (available 24 hours)*
- Train station pick-up available 24 hours*
Offsite
- Free shopping center shuttle
Other information
- Smoke-free property
Property amenities
Food and drink
- Full breakfast (surcharge) each morning 6 AM–10:30 AM
- 4 restaurants
- Bar/lounge
- Coffee shop
- Coffee/tea in a common area
- Barbecue grills
- Private dining
- Free daily reception
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children stay free (see details)
- Free children's club
- Children's pool
- Toys
- Pool gate
What to do
- Evening entertainment
Working away
- 24-hour business center
- 14 meeting rooms
- Computer station
- Conference center (132482 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool umbrellas
- Romance packages
Facilities
- 1 building/tower
- Built in 1996
- ATM/banking
- Safe-deposit box at front desk
- Rooftop garden
- Garden
- Picnic area
- Terrace
- 24-hour fitness center
- An outdoor pool
- Art gallery on site
- Shopping mall on site
- Hot tub
- Sauna
- Steam room
- Vegan dining options
- Vegetarian dining options
- Uses some LED lighting
- Comprehensive food waste policy
- Waste recycling policy
- No plastic coffee stirrers
- Banquet hall
Accessibility
- Elevator
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Assistive listening devices in meeting rooms
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Accessible airport shuttle
- Visual alarms in hallways
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Grab bar near toilet
- Grab bar in bathtub
- Roll-in shower
- Transfer shower
- Lever door handles
Room amenities
Be entertained
- 48-inch LCD TV
- Premium cable channels
Home comfort
- Air conditioning
- Minibar
- Coffee/tea maker
- Electric kettle
- Bathrobes and slippers
- Iron/ironing board
- Window screens
Sleep well
- Down comforter
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Premium bedding
- Pillowtop mattress
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
What to enjoy
- In-room massage
Freshen up
- Separate bathtub and shower
- Rainfall showerhead
- Bidet
- Designer toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste
Stay connected
- Laptop-friendly workspace
- Free newspapers
- Free WiFi
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Energy-saving switches
- Uses some LED lighting
- Recycling
- Water-efficient showers only
- Restaurant dining guide
Special features
Dining
Pavilion Restaurant - This restaurant specializes in international cuisine and serves breakfast only.
Imari Japanese Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Uppercut Steakhouse - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Tang Palace Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
SBCO - This delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Fees & policies
Optional extras
- Full breakfast is offered for an extra charge of approximately IDR 469480 for adults and IDR 234740 for children
- Airport shuttle service is offered for an extra charge of IDR 600000 per person
- Train station pick-up service is offered for an extra charge
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Rollaway beds are available for IDR 605000.0 per night
Parking
- Valet parking costs IDR 100000 per stay
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya
Frequently asked questions
Does JW Marriott Surabaya offer free cancellation for a full refund?
Yes, JW Marriott Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JW Marriott Surabaya?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at JW Marriott Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at JW Marriott Surabaya?
Yes, there's free self parking.
Is airport shuttle service offered by JW Marriott Surabaya?
Yes, a shuttle from the airport to the hotel is available. The charge is IDR 600000 per person.
What are the check-in and check-out times at JW Marriott Surabaya?
Check-in start time: 2:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at JW Marriott Surabaya and nearby?
JW Marriott Surabaya has an outdoor pool, a 24-hour fitness center, and a sauna, as well as a picnic area and a garden.
Are there restaurants at or near JW Marriott Surabaya?
Yes, there are 4 onsite restaurants, featuring international cuisine.
What's the area around JW Marriott Surabaya like?
JW Marriott Surabaya is in Surabaya Center, a short 6-minute walk from Tunjungan Plaza and 8 minutes' walk from BG Junction.
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Reviews
JW Marriott Surabaya Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.4
Location
9.2
Staff & service
8.8
Property conditions & facilities
Guest review summary
What guests liked
- Breakfast was outstanding with a full brunch-style buffet and delicious options, including local cuisine. (6 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Food
Breakfast
Location
Bed
Weather
Reviews
Verified
10/10 Exceptional
Mar 9, 2025
Amazing hospitality
One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.
Anshul
Anshul, 2-night trip
Verified
10/10 Exceptional
Mar 21, 2025
Excellent stay
Service is excellent from front desk team, to F&B Pavillion, especially ( Bu Indah / Greeters, Pak Wachid / guest relation, and Bu Atik / Kitchen, and of course the rest of the teams too ). Memorable stay.
Verified traveler
3-night trip
Verified
10/10 Exceptional
Jan 27, 2024
Great service, very clean, nice fitness room.
Christopher F
Christopher F, 2-night trip
Verified
10/10 Exceptional
Aug 31, 2025
Hospitality at its finest!!!
We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out.
Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding.
Monica
Monica, 9-night trip
Verified
10/10 Exceptional
Jun 2, 2024
Great hotel
The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Eloise
Eloise, 2-night trip
Verified
10/10 Exceptional
Feb 4, 2024
Excellent service and good food ie. Imari and Pavilion
Jacqueline
Jacqueline, 3-night trip
Verified
8/10 Very good
Feb 2, 2025
The hotel is a bit old, but comfortable. The pool is smaller than I expected and has a lot of bugs. The accommodation itself is recommended. The breakfast was also good.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Mar 23, 2025
Enjoy the stay at JW Marriott Surabaya
I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention.
Guanghui
Guanghui, 3-night trip
Verified
8/10 Very good
Mar 7, 2024
Provide me the early check in while available room, which was helpful.
Chi Hoi Raymond
Chi Hoi Raymond, 4-night trip
Verified
10/10 Exceptional
Apr 19, 2024
Most likely incredible staff
David A
David A, 5-night trip
Verified
10/10 Exceptional
Aug 26, 2024
I stayed here with my family, including two kids, and our experience was fantastic. The staff thoughtfully provided a tent for the kids as a welcome gesture, which was incredibly sweet. I slept like a baby—the bed and sheets were extremely comfortable, and the room was spotless. The service was outstanding, with special thanks to Dilla, Sri, and Tulus for their exceptional care. Warm regards, Hanna
Verified traveler
2-night trip
Verified
10/10 Exceptional
Nov 11, 2024
The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around.
Lynn
Lynn, 1-night trip
Verified
10/10 Exceptional
Apr 14, 2024
Great hotel! But with cigarette smell in our room
In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.
Vincent
Vincent, 2-night trip
Verified
10/10 Exceptional
Feb 22, 2025
This hotel was recommended to me. I got a good rate and the propery pitures looked good. From the moment i walked in it was obvious this was a quality hotel. Top quality service from start to finish. I was offer an upgrade for $50/night, i decided to take it since i was only staying 2 nights. I'm not sure but i believe my room was better, i used the executive lounge which i really enjoyed. The fitness centre i didn't use but i should've. I can't say enough about the staff. The hotel will even offer a take away breakfast if you asked.
Robert
Robert, 2-night trip
Verified
10/10 Exceptional
Aug 10, 2021
Great location, nice staff, beautiful rooms
Verified traveler
3-night trip
Verified
10/10 Exceptional
Jul 3, 2024
Lovely stay and they have a kids club and a spa
Manou
Manou, 1-night trip
Verified
10/10 Exceptional
Jan 1, 2023
Best hotel
riccy
Verified
10/10 Exceptional
Oct 25, 2022
breakfast is great and the staff are all friendly and helpful
Air
Air, 1-night trip
Verified
10/10 Exceptional
Mar 23, 2023
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Ivan
Ivan, 3-night trip
Verified
10/10 Exceptional
May 16, 2023
A very good place to stay in Surabaya
Paul
Paul, 2-night trip
Verified
10/10 Exceptional
Jan 7, 2023
The staff was very friendly
johannes
johannes, 2-night trip
Verified
10/10 Exceptional
Jun 15, 2023
Excellent service and staff
Mehran
Mehran, 7-night trip
Verified
10/10 Exceptional
Oct 10, 2025
Totally good
RIFAT
RIFAT, 3-night trip
Verified
10/10 Exceptional
May 1, 2023
Staffs are fantastic, friendly and very helpful as well as accommodating
rusiani
rusiani, 2-night trip