First, the good - the room was spacious and the bed was comfortable. The location is also cute - lots of shops and restaurants to walk to. The not so good - service was mixed. A couple of people were really nice, but another two or three seemed almost annoyed to have a hotel guest (their focus was presumably the restaurant also associated with Louis Muller). That being said, when my luggage was delivered after midnight, someone was at reception to bring it to me despite reception officially closing at 10, for which I am INCREDIBLY grateful. Maybe the bottom line is to just calibrate your service expectations appropriately given that the staff have divided attention.