The photos do not match the actual condition of the room. My wife and I had just finished a 2.5-day backpacking trip and wanted to end our vacation in Hot Springs with a relaxing stay specifically, one with a jacuzzi. This listing looked like a good last-minute deal.
The moment we walked in, we were shocked. The AC hadn't been on in who knows how long, and the room was rough all around. The jacuzzi area was clearly a cheap add-on, with outdated 1980s vinyl walls and ceiling. The tub looked like it had never been properly cleaned.
The room never cooled down because the jacuzzi addition was so poorly built. I asked for a refund, but they said they couldn’t issue one since we booked through Hotels.com. Instead, they offered us a non-jacuzzi room that actually had working AC. We took it because it was late—but it was basically the same room, just without the tub.
The next morning, I found a big cockroach in the bathtub. It wasn’t there the night before.
Do NOT book here. The photos are misleading, and the place is in bad shape. I wish I had thought to take pictures.