Very old hotel, room & room amenities. The mattress cover got small stains, shower head got a lot of brownish built up, hose connecting shower head was leaking more than 1/3 of the water, water is super duper hot, unable to adjust temperature downwards no matter which extreme sides we turned to (had to turn off turn on to have slightly cooler water but turns super hot within seconds). Room provided was on ground floor, super noisy. Room door has no noise reduction.
There is construction of road just outside hotel, making it very difficult to walk. Hotel should inform guests of road construction during booking, so that guests can reconsider other options. Construction works end very late, around 2-3am on weekdays, making it very difficult to sleep.
Hotel room service person comes knocking at the door between 8.30am to 9.00am, which is crazy early!
Staff at reception, restaurant & room service are friendly, but English efficiency not too high (but is ok for us).
A lot of improvement is needed for this Mercure hotel. Quite surprised by such bad quality Mercure hotel.