4/10 Regular
9 de noviembre de 2024
Ehhh…
So let me just say… the room itself was great. No complaints with the room whatsoever. But the staff was horrible. I booked my room through hotels.com and paid for it at the time of booking. The morning of check in the hotel charged me $118.89. Now that was odd because the website lists the incidental fee as $50 especially with me only staying for 1 night, it raised concern. None the less at check in I was assured it would be refunded. As I stated the night was fine the room was clean and bed was comfortable. Fast forward to the next morning. I get a text from the hotel about online check out. It listed several times for me to indicate my departure time so I selected the latest free option (12:00PM). Shortly after 11:00AM house keeping walked into my room and then attempted to start cleaning. I told and showed them my check out confirmation and they stated I needed to speak with the front desk who also said the same thing. No matter what I showed them they insisted I be gone by 11:30 or I’d be charged.
Needless to say if you choose to stay here make sure you check your financials.
Addison
Addison, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
