The hotel on paper has all the amenities: pool, spa, sauna, gym, grounds, free parking, good transportation to Cambridge, close supermarket, etc. However, it is not perfect. In terms of cleanliness the customers of the room before us used the dust on the mirror to write a message, “clean me” and we left the room after two days and the message was still there. The bathroom, towels, bedding were clean. The pool area and changing rooms were not very clean. I understand it was a holiday with many customers but I would have expected the areas to be cleaned several times during the day. We called reception many times: once to book dinner and they never responded and once to ask for an additional towel as there was only one towel in the room. For the latter they eventually responded. The breakfast was ok but not the great. Croissants seemed heated from previous days and not many options. We only had dinner once, i had the lamb pie which was very good and my partner had tikka masala which tasted like sugar sauce.
