Unfortunately, my experience at B&B HOTEL Konstanz was very disappointing.
One of the biggest problems was the obvious lack of basic resources. There did not seem to be enough towels available, and the overall organization gave the impression that the hotel was struggling to keep up with even basic operational requirements.
The gentleman at reception appeared completely overwhelmed and, in my experience, was not able to deal with the situation in a professional or effective manner. Communication and handling of issues were frustrating and left a very poor impression.
The breakfast staff deserves a completely different assessment. The female staff member was friendly, hardworking and clearly doing her best. Unfortunately, she seemed to be fighting a losing battle alone because there simply did not appear to be enough resources or support.
During breakfast, basic things were repeatedly missing, including enough glasses, refill of the buffet is slow, as you can expect if one is working alone when the hotel in nearly at capacity.
Overall, the impression was that the problems are not primarily with individual employees, but with the way the hotel is being managed and organized. When staff are clearly trying their best but lack the necessary resources and support, the responsibility ultimately lies with management.