Overall, the room itself was very basic, and for the price paid over the New Year period, I expected a noticeably higher standard. Unfortunately, it felt comparable to a Travelodge in the UK or Europe, rather than a premium hotel experience.
A key disappointment was the handling of the New Year’s Eve rooftop party. I emailed approximately six months in advance requesting to be added, and received a prompt reply saying it was not guaranteed but that you would do their best. I followed this up again a few weeks before arriving, but received no response. When I arrived at the hotel on New Year’s Eve, I was told the party had sold out earlier that week and no tickets were available. While I understand availability can be limited, the lack of communication and follow-up was frustrating and reflected poorly on the overall customer service. The service experience in general felt underwhelming. The bar staff were quite basic and not particularly friendly, and the hotel lacked the world class service I’ve experienced at quality hotels in other major international cities.
Iwas also surprised that a 15% surcharge was added on New Year’s Day and the following day. While I understand this is permitted, it is not mandatory, and choosing to apply it especially to hotel guests felt disappointing. For tourists visiting the city, these additional voluntary charges can leave a poor impression.
I would not book here. Other hotels in the area are close and would explore these next times