Does Hotel ibis Fes offer free cancellation for a full refund?

Yes, Hotel ibis Fes does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel ibis Fes?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel ibis Fes?

Yes, pets are welcome. There's a charge of MAD 100 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel ibis Fes?

Yes. Self parking costs MAD 10 per night.

What are the check-in and check-out times at Hotel ibis Fes?

Check-in start time: noon; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Hotel ibis Fes and nearby?

Hotel ibis Fes has an outdoor pool and a garden.

Are there restaurants at or near Hotel ibis Fes?

Yes, La Table offers international cuisine.

What's the area around Hotel ibis Fes like?

Hotel ibis Fes is in Ville Nouvelle, a short 3-minute walk from Fes Station and 12 minutes' walk from Borj Fez Mall.

Hotel ibis Fes, Fes: Hotel Reviews, Rooms & Prices

8/10 Very good

Jan 26, 2025

The staff was very helpful Close to the station but far from the Medina.

DENIS CARVALHO, 1-night trip

8/10 Very good

Nov 7, 2024

Convienient spot next to the train station and always plenty of taxis. But the walking area around the hotel wasnt the nicest. Dirty and not the most safe. Hotel itself was nice. Easy check in/check out and pool was clean.

Georgia, 2-night trip

8/10 Very good

Jan 5, 2025

Next to Fes rail station

NExt to Fes rail station. Plenty of taxis to get around very cheaply or easy to walk. Good swimming pool. Basic room, disappointed there was no kettle to make tea. Comfortable.

k, 5-night trip

6/10 Good

Jul 29, 2024

Hotel close to train station and food options

Located next to the Fes train station. Lots of eateries nearby. About 20-25 minutes drive away from the medina. Hotel has a nice pool. Room a bit small and overall cleanliness can be improved.

Kim Seng, 2-night trip

10/10 Exceptional

Sep 30, 2022

Fes Ibis Baguette

The bread was the highlight, the bread "baguette" was one of the best I have eaten outside of France. Being close to the train station was perfect. Carrefour is not very far (walking distance). Will stay there next time

Mamadou, 3-night trip

10/10 Exceptional

Jan 27, 2025

MohamedRassoul, 4-night trip

8/10 Very good

May 18, 2024

The hotel need to upgrade

auday, 1-night trip

6/10 Good

Apr 27, 2024

Extremely basic. The lobby area is refurbished but the rooms are basic. It does the job though if what you want is a place to lay your head that is right next to the train station.

Adejoke, 1-night trip

2/10 Poor

Aug 5, 2025

Upon arrival, we requested a mini fridge for my mother, who requires proper storage for her medications to maintain their effectiveness. To our disappointment, the hotel was unable to provide this basic and essential accommodation. Despite explaining the importance of this request due to medical reasons, the response we received from the staff was not only unhelpful but also unprofessional and rude. Their attitude was dismissive, and the service felt cheap and careless. Given the seriousness of the situation and the lack of empathy and support from the hotel staff, we were left with no choice but to check out early and urgently find alternative accommodation at a nearby hotel that was able to meet our needs. This experience was distressing, unacceptable, and not at all reflective of the standards one should expect from a reputed hotel chain. I will not be recommending Ibis Hotel to anyone in the future, and I hope this feedback prompts serious reflection and improvement in your customer service and medical accommodation policies.

Aboubakre, 4-night trip

4/10 Fair

May 7, 2024

Good place but need to work for pest controls. I killed several flying insects and ants inside the room and when I shower the water leaks outside the bathtub. Even thou I very carefully did it.Hotel looks beautiful. But they have to take care about the small things.

Hanjoo, 1-night trip

4/10 Fair

Jul 16, 2023

Positives pool is ok a/c worked had hot water wifi ok Not good - food offering is hopeless - customer service non existent except pool boy - Chinese propaganda is the default TV - people roaming pool grounds making noise at 3am - the three or more roosters that roam the grounds make a lot of noise - security is lacking eg - people sleeping all night in the pool lounges - “guides” outside are hostile and threatening - taxi drivers are aggressive also Yes it’s cheapish but could easily be so much better

dom, 3-night trip

2/10 Poor

May 27, 2025

I had an extremely disappointing and frustrating one-night stay at I bis Fes, and I would strongly advise against booking this hotel. Despite having a prepaid reservation online, the hotel reception insisted that no payment had been made and demanded full payment again at check-in. I showed them my payment confirmation along with the deducted amount from my bank, yet they continued to treat me like I was trying to cheat them — making me feel like a low-level tourist who couldn’t afford to pay. Completely unprofessional behavior. Unfortunately, the nightmare didn’t stop there. The air conditioner didn’t cool at all — it just blew warm air, and with Morocco’s heat at this time of year, the room was unbearable. I complained three times, went back and forth with the reception, and after over an hour, they finally sent a maintenance person who didn’t speak English. He simply checked the unit and said, “It’s working” — apparently, blowing air equals working AC in their standards. No attempt was made to fix the issue or offer a different room. To top it off, the room itself was a disaster — no towels, no tissue box, no water bottles provided. The room was so small I could barely move around. This was a pathetic and frustrating experience from start to finish. I will never book an I bis hotel again and urge others to avoid this location entirely.

R Lalit, 1-night trip

6/10 Good

Mar 17, 2023

This hotel has 3 stars since it has a swimming pool, and large landscaped gardens. The gardens are well maintained, so it is unfortunate that the internal of the hotel is not maintained to same standard. The website advertises a front desk safe, but there is not one. A very unhelpful reception told us valuables would be OK left in room. Reception staff were indifferent to guests, no acknowledgement when passing through and talking to each other when dealing with any guest queries. No hand towels in the room, air con not reacting to thermostat adjustment, hot water in bathroom fluctuates when several guests using at same time. Breakfast reasonable continental, catering not quick to replenish. Hotel location is good, just by rail station, and 15 min walk to Hassan 2 avenue and walkable to the large shopping centre. Good eateries on the way and a food court in shopping centre. Hassan 2 avenue busy after dark, as it is a popular place of locals to mingle and socialise. Walkable to the souk and medina, GPS not accurate in the narrow 9000 alleyways and you can easily be in a parallel alleyway leading to a dead end. Beware scams in the souk especially fake guides who will want to show you the tanneries for free. We felt safe in and around the hotel and the souk. To conclude this hotel needs to improve the internal standards and facilities to fully justify a 3 star rating. Without the pool and garden, Ibis would be mid 2 star.

8/10 Very good

Nov 1, 2025

Le petit déjeuner était propre sauf que c'était pas à mon goût. Il y'avait des commerce à proximité et le personnel est aimable et à l'écoute.

abbas, 16-night trip

10/10 Exceptional

Oct 22, 2025

Muy céntrico, cómodo y limpio

Evelyn, 2-night trip

4/10 Fair

Oct 20, 2025

You gets what pay for. Old hotel, bad bed, low service by reception and lot of noise duing the night.

Anders, 2-night trip

8/10 Very good

Sep 29, 2025

Fácil de llegar. Al lado de la estación de tren de Fes. Un poco lejos del Old Town si vas caminando.

RICARDO, 1-night trip

6/10 Good

Sep 28, 2025

Les draps de mon lit n’étaient pas changé puisqu’ils étaient encore froissés et il y avait des taches noires dessus le sol quand on marchait pieds nu, on sentait que c’était pas propre. J’ai été vraiment déçue de ma chambre Je voulais faire une photo du drap Mais j’ai oublié

Rachida, 2-night trip

10/10 Exceptional

Sep 26, 2025

Chambres propre rien a dire merci a nora qui et toujours présente pour toute demande

Nadia, 7-night trip

8/10 Very good

Sep 22, 2025

Hotel bien placé tout près de la gare de Fes et à proximité d la ville nouvelle. Les chambres sont correctes , les lits confortables. Le personnel est souriant et toujours prêt à répondre à nos demandes.

Marie-Josèphe, 12-night trip

10/10 Exceptional

Sep 14, 2025

Petit déjeuner très copieux rien à dire personnel au top Nora au top tout pour satisfaire la clientèle toutes l’équipe au top

Nadia, 7-night trip

10/10 Exceptional

Jul 29, 2025

Amazing hotel great service, I was able to check in early. Room was clean, swimming pool was great and refreshing during the summer heat. Walkable to the train station. A bit noisy by the street windows weren’t sealed. But I would recommend and will book again when visiting Fes. Thanks

Taoufik, 2-night trip

10/10 Exceptional

Jul 18, 2025

very good value

Very clean, comfortable room and good location, right near train station Nice that it had a fridge A very good value Very nice staff.

Ephraim, 2-night trip

8/10 Very good

Jul 7, 2025

Clean and great spot if taking a train in or out of fes

James, 1-night trip

10/10 Exceptional

Jun 8, 2025

The room was very noisy due to poor sound insulation from the window – you could hear a lot from outside. The bed was hard but okay, it worked. I was going to swim and asked for two towels – one for me and one for my dad – but they said they only had one left, and then they ran out of towels. The one I got felt a bit damp, like it might have already been used, which wasn’t very pleasant.

Cristina, 1-night trip

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Does Hotel ibis Fes offer free cancellation for a full refund?

Is there a pool at Hotel ibis Fes?

Are pets allowed at Hotel ibis Fes?

Is parking offered on site at Hotel ibis Fes?

What are the check-in and check-out times at Hotel ibis Fes?

What is there to do at Hotel ibis Fes and nearby?

Are there restaurants at or near Hotel ibis Fes?

What's the area around Hotel ibis Fes like?

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Hotel ibis Fes Reviews

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8/10 Very good

DENIS CARVALHO

8/10 Very good