Unfortunately, this was by far the worst hotel experience we’ve had this year. The entire property felt tired, worn and in need of a serious refurbishment. Cleanliness was also a major concern, with various areas looking dirty and poorly maintained.
The carpets in our room were stained, heavily worn and certainly not what you would expect from a hotel charging guests to stay there.
The shower was another disappointment, with very poor water pressure. It really says something about the standard of the bathroom when the shower gel, hand wash and shampoo are all provided in the same bottle — which is simply left on the floor of the shower.
The service didn’t improve the experience either. When speaking to the staff at reception, they remained seated rather than standing to engage with guests, which came across as rather uninterested and unprofessional.
Overall, the hotel needs significant investment in both its facilities and its approach to customer service. Unfortunately, we would not stay here again and cannot recommend it.