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Best Western Stoke on Trent City Centre Hotel

3.0 star property
Hotel with indoor pool, near Regent Theatre

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Stoke on Trent City Centre Hotel

Indoor pool
Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Point of interest
Lobby sitting area
Point of interest

Reviews

7.0 out of 10

Good

Popular amenities

  • Gym
  • Parking available
  • Pool
  • Bar
  • Connecting rooms available
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Spa tub
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Conference center
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Highlights

Connecting rooms available
Plasma TV
Sofa bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Highlights

Connecting rooms available
Plasma TV
Sofa bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Twin Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Superior Suite, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB

What's nearby

  • Regent Theatre - 3 min walk - 0.3 km
  • Victoria Hall - 5 min walk - 0.5 km
  • Waterworld - 16 min walk - 1.4 km
  • Staffordshire University - 4 min drive - 2.9 km
  • Kings Hall - 4 min drive - 3.5 km

Getting around

  • Manchester Airport (MAN) - 40 min drive
  • Longport Station - 5 min drive
  • Kidsgrove Station - 11 min drive
  • Stoke-On-Trent Station - 27 min walk

Restaurants

  • ‪The Sugarmill - ‬2 min walk
  • ‪Bottle Craft - ‬3 min walk
  • ‪Pink - ‬4 min walk
  • ‪The Unicorn Inn - ‬3 min walk
  • ‪Portofino - ‬1 min walk

About this property

Best Western Stoke on Trent City Centre Hotel

Located near a train station, Best Western Stoke on Trent City Centre Hotel is a great choice for a stay in Stoke-on-Trent. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurant 66, which serves British cuisine and is open for breakfast. A bar/lounge, a health club, and a fitness center are other highlights.

Languages

English, Polish, Romanian

At a glance

DONE

Hotel size

    • 135 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Debit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 7.50 per day)
    • Onsite RV/bus/truck parking (fees apply)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Business center
  • 9 meeting rooms
  • Conference center (7610 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Built in 1900
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • An indoor pool
  • Spa tub
  • Sauna
  • Steam room

Room amenities

Be entertained

  • Plasma television
  • Premium digital channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Restaurant 66 - This buffet restaurant specializes in British cuisine and serves breakfast only.
Bennett s Bar - This lobby lounge serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: GBP 50.00 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 14.50 for adults and GBP 7.00 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from November 27 2022 to December 31 2024 (dates subject to change).

Children & extra beds

  • Rollaway beds are available for GBP 15.0 per night

Parking

  • Self parking costs GBP 7.50 per day

Pool, spa, & gym (if applicable)

  • Facility access costs GBP 6.50 per person, per day. Facilities include fitness facilities, a sauna, a spa tub, and a swimming pool.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Quality Stoke Stoke-on-trent
Stoke Quality Hotel
Quality Stoke
Quality Hotel Stoke Stoke-on-trent
Quality Hotel Stoke Trent Stoke-on-trent
Quality Hotel Stoke Trent
Quality Stoke Trent Stoke-on-trent
Quality Stoke Trent
Best Stoke On Trent City
Quality Hotel Stoke on Trent
Best Western Stoke on Trent City Centre Hotel Hotel
Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

Frequently asked questions

Is Best Western Stoke on Trent City Centre Hotel currently open?
This property is closed from November 27 2022 to December 31 2024 (dates subject to change).
Is there a pool at Best Western Stoke on Trent City Centre Hotel?
Yes, there's an indoor pool.
Are pets allowed at Best Western Stoke on Trent City Centre Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Stoke on Trent City Centre Hotel?
Yes. Self parking costs GBP 7.50 per day. RV/bus/truck parking is available.
What are the check-in and check-out times at Best Western Stoke on Trent City Centre Hotel?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Best Western Stoke on Trent City Centre Hotel and nearby?
Best Western Stoke on Trent City Centre Hotel has an indoor pool and a sauna, as well as a steam room.
What's the area around Best Western Stoke on Trent City Centre Hotel like?
Best Western Stoke on Trent City Centre Hotel is in the heart of Stoke-on-Trent, a short 3-minute walk from Regent Theatre and 4 minutes' walk from The Potteries Museum and Art Gallery.

Best Western Stoke on Trent City Centre Hotel Reviews

Reviews

7.0

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Good

Water torture!
The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.
Mark, 2-night trip
Verified Hoteles.com guest review

8/10 Very Good

Lauren, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

It was ok
Kenneth, 1-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hoteles.com guest review

2/10 Poor

worse experience
First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.
1-night trip
Verified Hoteles.com guest review

6/10 Good

Great location, way too tired.
Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞
David, 2-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Nikki, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Ideal location for Regent Theatre goers
We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke
A, 1-night trip
Verified Hoteles.com guest review

2/10 Poor

After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.
Stephen, 2-night family trip
Verified Expedia guest review

6/10 Good

Graham, 1-night trip
Verified Hoteles.com guest review

6/10 Good

The property is fine for the price paid. Staff are pleasant and helpful.
joseph, 1-night family trip
Verified Expedia guest review

4/10 Fair

Old. In desperate need of refurb
Alain, 2-night family trip
Verified Expedia guest review

8/10 Very Good

This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression. All staff were friendly and welcoming. A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine. The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring
FREDERIC, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nigel, 2-night trip
Verified Hoteles.com guest review

6/10 Good

Pretty basic, a bit disappointing
Hotel was clean, fairly comfortable etc but a bit dated and basic, could do with tlc. We were disappointed to find that the leisure centre was closed for a few weeks (planned), which had we known, would have booked elsewhere for our fairly last minute booking, as was primarily for the kids to relax after very long drive. Also facilities basic, we had a family room but when I phoned down to reception (on my mobile because room phone broken) to ask if there were any hot chocolate sachets for the kids, was told, no, only tea and coffee. Just found things pretty sub standard and attitude wise, no real apology offered for inconvenience or offer of help. Little accomodations would have helped make it much better for the kids
Laura, 1-night family trip
Verified Hoteles.com guest review

4/10 Fair

Upgrade needed.
Room was very small. Double bed also felt tiny. The room was boiling hot and it was impossible to turn off heating. We opened the windows but then got all the noise from the street. Shower had 0 power and felt like a trickle although it was warm. My 7 year old daughter commented on it being an “old hotel” because the bath was cracked and the paint flaking. When a 7 year old notices - you need an upgrade. It did the job of a bed for the night but wouldn’t stay for more than a night.
Melanie, 1-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Everything was fine for a couple of night stay
David, 2-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Stéphane, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Quick Stop.
The first room we were sent was very small and even smaller bed. We were moved to a much better room. The property is obviously older but maintained moderately well
Daniel, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Catherine, 1-night trip with friends
Verified Hoteles.com guest review

8/10 Very Good

Theatre stay Stoke on Trent
Its an old hotel. Reviews before we arrived had me thinking the worse. Agsin its an old hotel, we had a room in the newer extension. Room is dated but was fine. Does it need a coat of paint and bathroom updating yes but it isn't as bad as some reviews led us to believe. Didn't eat at the hotel so can't comment on the food. If going to Regent Theatre its a short walk from the hotel. Would i stay again, yes its wasn't brilliant and it wasn't terrible also.
Joanne, 2-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Carlo, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Jackie, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Scott, 2-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Good, comfy hotel
Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.
Craig, 1-night family trip
Verified Hoteles.com guest review