Booked this hotel twice, first stay was okay (other than the pool being closed) but the second was atrocious and completely unacceptable on multiple fronts. First of all, the air conditioning system for the entire hotel was broken, during a June heatwave. Secondly, the bathroom door handle broke upon closing the door (we did not even touch the door lock or anything), locking my family member inside. Maintenance took twenty minutes to get the door open, and when we reported this to the front desk, we were informed that this had happened before, and an incident report would not be filed (merely noted down in the shift log). When we asked to speak to a manager, we were told that all three managers were away right now, and would not be returning until more than a week later. They gave us three business cards and told us we would have to contact the managers ourselves, after they returned to work, if we wished to pursue the issue further. This was a terrible experience, and one I hope is not shared by others in the future.